just didnt enjoy this hotel, booked 4 nights had to move after 1st night got no sleep as room outside 2 student pubs that close at 3 or 4 am so lots of noise outside and the next room was like a hostel room with a view of a wall out of the tiny window. my trip to the spa was then more disapointment as my girlfriend could not get the treatments she wanted as only available at the weekend and the pool was more like a hot tub in size!! breakfast was just madness with 1 toaster machine for the entire room so didnt fancy joining the line of about 10 people for toast so done without.
Thank you for taking the time to leave us a review following your recent stay with us.
I am very sorry that you were disturbed by external noise during your stay with us. Unfortunately, due to our very central location we do have a few neighbouring bars and clubs. We do work very closely with the local police and council to try and keep any unnecessary noise down to a minimum. We do also have triple glazing placed in all of our bedrooms but I can appreciate noise can still slip through. I am pleased that our team were able to offer you an alternative bedroom away from any external noise. If you would like I can add this to your profile with us so that for any future stays you will be allocated a bedroom in a quieter part of the hotel - you can reach me on firstname.lastname@example.org.
I am also sorry that your girlfriend was unable to have the treatments she had been excited to have. Our treatments are carried out by an external company and so I have forwarded your comments to them so they can review this. We do appreciate that our pool is on the smaller side. We would love to expand this but due to the nature of the building it is not possible. We do explain to guests that it is a spa pool and not a sport one to avoid any disappointment.
I have also informed our breakfast team of your comments regarding breakfast. Our buffet are is currently undergoing a refurbishment where appropriate changes have been made for a more luxurious breakfast experience.
I am sorry that you felt disappointed with your stay over all and if you would like to discuss this further you can contact me directly on the email above. I hope that you will give us another chance in the future.
A great hotel in a great position for exploring all Edinburgh has to offer We stayed in a Classic Suite and it was wonderful. Large lounge and separate bedroom every thing was there and was great to be able to use the mini bar without worring about charges. Breakfast choice is huge and really good quality. Would always stay here when in Edinburgh
Thank you for taking the time yo leave us a review following your stay with us.
I am delighted to see that you had comfortable stay in one of our Classic Suites. The complimentary mini-bar is a great perk! Free refills, everyday - how can you resist?
We hope to see you back in Edinburgh again soon.
Clean, well appointed and close to tourist operator's departure points. Good breakfast and bar.
5 minutes walk from the main Waverley railway station, and GBP20.00 taxi from the airport.
Rooms a good size with well appointed bathroom.
Typical Scottish pubs across the road serve good food and local beer
Thank you for your review following your stay with us in Edinburgh!
I am pleased that you enjoyed your stay with us and that our location was ideal for your trip to the Scottish capital. We are lucky to have many great and locally true pubs and restaurants to be our neighbours so you are never short for choice - our Concierge are also great with recommendations for anything specific you are feeling.
We hope to welcome you back again soon.
If you want a hotel in Edinburgh this is the hotel you should book! You will not be disappointed, bang right in the middle of Edinburgh with loads of different bars and restaurants the location is spot on. The rooms have so much space so you don't feel like you're glued to one space like most hotels, clean and immaculate. Some parts of the hotel could be doing with a little brush up but either than that we enjoyed our stay! If you want breakfast from here order a egg's benedict it was just delightful !!
Thank you for taking the time to leave us a review following your weekend away with us.
I am delighted to read that our location made a great impact on your adventures around the city and that you were comfortable in you bedroom and our eggs benedict set you up nicely for your day ahead.
We hope to see you again very soon!