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“Hotek generally shabby - stay at garden inn” 2 of 5 bubbles
Review of DoubleTree by Hilton Aberdeen City Centre

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DoubleTree by Hilton Aberdeen City Centre
Ranked #25 of 62 Hotels in Aberdeen
aberdeen
Level Contributor
60 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Hotek generally shabby - stay at garden inn”
2 of 5 bubbles Reviewed 10 March 2012

I have stayed here numerous times as a diamond member. Mostly upgraded to platinum club but you have to sometimes face the most unhelpful guy at reception. The last time I was in the main building and the room was dim and had a 1980s tv (not sure what planet this hotel is in). Sea views are nice but generally the hotel is well below hilton standard. Breakfast is pretty poor. I would recommend hilton garden inn any day which even though it is a budget hotel (supposedly) is so friendly, convenient and nothing too much trouble (and the rooms beat the doubletree by a long way). I would give this one a miss and stay at the hilton garden inn.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bikevail09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john_karwl_jackes01, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review, 12 March 2012
Dear Guest
Thank you so much for taking the time to respond to your recent visit, as a Diamond Member as a rule we always offer a complimentary upgrade to either the Premier or the Platinum Club, this upgrade is always subject to availability, I can only guess that on your last visit the hotel must have been very busy, yet please feel free to contact me directly and I will look into this further for you.
The Hilton Garden Inn is a wonderful new product, which due to our ongoing refurbishment program before the end of 2012 I am happy to say that our classic rooms will offer our clients the same level of comfort. Phase 1 is well under way now and this a very exciting time for us as those clients who have stayed in one of our refurbished rooms has given us great feedback and support.
Being the only city centre hotel with a great leisure club and pool and being ideally located to serve both our business and leisure clients makes us the perfect choice while staying in Aberdeen
Regards
John Karwl-Jackes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,219 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
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Inverness
Level Contributor
229 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

Service - I think Hilton are really getting good at customer service. The last couple of times I stayed here I felt that I was valued as a customer and the staff very friendly and professional. There was a problem when I checked in but it was handled well by the check in staff and manager.

Value - I think the price is fair. I'm sure you could probable get a good weekend deal. The platinum rooms are very nice and spacious. They would make for a good romantic break.

Excellent sleep quality in huge beds with great linen.

Location - not sure on this. Sometimes feel the beach front is a little out of town. Its not far to Union street (centre of Aberdeen) but it takes 15 minute walk. However there are some local restaurants and a large cinema (movies) very close.

Can't speak for the food or breakfast on this occasion.

Room Tip: Platinum or premier rooms are much better than standard.
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Will_HInverness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

After initial check in i complained as the room we were allocated was not up to the usual Hilton standard. The room was extremely outdated and tatty looking.

The staff were excellent and moved ud into another room in a different part of the hotel and we went on to have a great weekend:)

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephgardiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john_karwl_jackes01, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review, 12 March 2012
Dear Guest
Thank you so much for taking the time to respond to your recent visit, it is great to hear the team looked after you. The hotel has so much to offer our clients and we are always looking at training for the team to enhance the guest experience.
Being ideally located to serve both our business and leisure clients makes us the perfect choice while staying in Aberdeen
Regards
John Karwl-Jackes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West coast Scotland
1 review
3 of 5 bubbles Reviewed 23 February 2012

My husband and I stayed at the Doubletree for a weekend stay in February 2012. On entering the hotel I was impressed with the reception/bar area which was very clean and fresh looking. On checking in I got a warm cookie which was lovely after arriving late at night after a long drive. Although i didnt get any info on eating times at restaurant, or breakfast times. Room was on second floor, which was nice enough, view was of flats on opposite side of road but that really didnt bother me, and form what I was told newly refurbished. Nice lamps, large flat screen wall mounted tv, plenty hanging storage space. The refurb could have carried on into the bathroom as it clearly needed it. Cracked tiles on floor, horrible bath and shower was working from bath taps. Sink need replacing too. Breakfast was OK, fruit and pancake as full English looked a bit dried out under the hot plate. Location is good, restaurants and cinema 2mins walking distance and main shops few mins drive. peaceful nights sleep had over weekend.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Blondie-7932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john_karwl_jackes01, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review, 24 February 2012
Dear Guest

Thank you for taking the time to report on your visit, the room you was alocated has just been refurbished this is phase one where we are updating the classic bedrooms, phase two is completing the Bathrooms, are location makes us the ideal choice for visiting the beach or for a great shopping experience.
Why not reserve a Platinum Club room and request a sea view. Great to hear your thoughts on the refurbishment so far this shows we are listning to our guest as to what they are looking for while staying with us.

kind regards

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aberdeenshire
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 20 February 2012

Just stayed at the Doubletree by Hilton........make sure you check what room your booked into firstly as we had asked for a nice room as it was our first stay there. Extremely disappointing......the room overlooked the bar and reception area so had a window you could not open. Very dark dingy room carpet was in an awful state and badly needed re-done. Mirrored doors on the cupboard were broken so you were'nt able to close them. As for a queen size bed and 21" Tv........Emmm we think not so the advertisement of the rooms are very misleading. The sink was cracked and the shower....well it was more like one of those that you would stick on your bath taps!!! Offers of a free cookie at reception "oh sorry their finished...end of"!!!! We came back for a drink and were not overly surprised to hear many complaints one in particular of someone already being in the person's room!!! When we checked out there was another couple complaining also........so beware when you go and check all the reviews.......We think we'll just stick to the lovely hotel in Union Terrace!!!

Room Tip: Make sure you do not get one of the rooms overlooking the Reception/Bar area
See more room tips
  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank bubbly40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john_karwl_jackes01, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review, 23 February 2012
Dear Guest

I am so disappointed to hear your stay with us was no up to expectation, the room you was allocated was a Classic Room overlooking the Atrium, this room is very popular with a lot of guests due to the fact they all have two windows a large sky light which can be opened along with a internal. Yet I can understand some people do not like an internal room.
The classic rooms have began a refurbishment program which sees the room type being upgraded, this is a very exciting time for us at the DoubleTree by Hilton Please do visit us again and contact me directly as I would like the opportunity to show you have we have improved.
Kind Regards
John Karwl-Jackes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about DoubleTree by Hilton Aberdeen City Centre

Property: DoubleTree by Hilton Aberdeen City Centre
Address: Beach Boulevard, Aberdeen AB24 5EF, Scotland
Phone Number:
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Aberdeen
Price Range (Based on Average Rates): €
Hotel Class:4 star — DoubleTree by Hilton Aberdeen City Centre 4*
Number of rooms: 168
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hilton EMEA, Ebookers and Booking.com so you can book your DoubleTree by Hilton Aberdeen City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Aberdeen City Centre Hotel Aberdeen
Doubletree Aberdeen City Centre
Hilton International Aberdeen
Patio Hotel Aberdeen
Aberdeen Hotel Patio
DoubleTree By Hilton Aberdeen City Centre Scotland

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