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All reviews peace bridge car park overlooking the river superior room guild hall steam room leisure facilities lovely hotel saturday night jazz festival reception staff evening meal both nights weekend break stayed here for one night first class would highly recommend this hotel
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41 - 46 of 2,650 reviews
Reviewed 23 January 2022 via mobile

My husband, son & I thoroughly enjoyed our stay in Derry City Hotel.

On arrival, we were met by the concierge named Gerry, who made our stay - Gerry spent time talking to our little boy anytime we bumped into him & really went out of his way to make us all feel welcome. He is a real attribute to the hotel!

The hotel is within a short walk to shops, restaurants etc., which is ideal for anyone with small children. Quay West restaurant is a 10minute walk from the hotel - highly recommended, but book in advance! Alternatively, breakfast & dinner in the hotel are also excellent.

We were concerned about restrictions impacting on our visit, however we need not have worried. Hotel staff requested proof of passports / negative tests on arrival & table service was in operation in the lounge / restaurant. Although staff were thorough in their efforts to keep residents safe, they were also very friendly.
Overall we really enjoyed our stay & hope to return in the near future!

Room tip: Get a parking space in hotel carpark. The overflow carpark next to the hotel works out expensive, even at half price.
Date of stay: January 2022
Trip type: Travelled with family
Thank CMx270
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 January 2022

On arrival check in etc was pretty straightforward. Arrive in our room… rooms are pretty basic ( family room) our bathroom wasn’t great. Lots of cracked tiles and grubby grout but the worst was the shower…. Full of hairs. We informed reception and later that evening it was cleaned and the gentleman apologised and said he also noticed the dirty looking grout and wanted to have that looked at. We noticed also some crisps on the floor and then when we pulled the curtains back to change we found a swim cap….. for the times we’re In you would expect and extra level of cleanliness but we certainly did t receive this. I messaged the hotel almost two weeks ago now and was advised a manager would contact me but as of yet 13 days later still nothing.

We ate in the hotel and it was fine. The kids had nuggets, and we had pasta and burger and you couldn’t fault those. Breakfast was ok too. The coffee from the machine was very good!

All in all due to the cleaning issues and the poor customer service I wouldn’t rush back here.

Date of stay: January 2022
Trip type: Travelled with family
1  Thank Sinead O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 January 2022 via mobile

Lovely hotel, and very friendly helpful staff. Got a Sunday deal which was amazing value. The evening meal was excellent. The breakfast wasn’t very good, but that didn’t taint the stay.
Rooms very nice and stunning view from superior room. Would definitely stay again.

Date of stay: January 2022
Trip type: Travelled as a couple
Thank Kerry C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 January 2022

Lovely stay at city hotel apart from the early wake up on our first night with alarms going (no explanation nor did we have to evacuate) Service in bar and restaurant is shocking though, staff just stand around socialising amongst themselves. Other than that food was lovely although really need to extend menu

Date of stay: January 2022
Trip type: Travelled with family
1  Thank Kerrypatterson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 January 2022 via mobile

Couldn’t find a direct email to contact.. this review is in to the restaurant Sunday lunch 16/01/22.

We as a family used to be weekly regulars at this restaurant, was always top class. We returned on Sunday and where shocked by the lack of service we received.

Waiters stood at the front desk with there back turned gossiping for minutes on end.

The food was beautiful, however it took ages I mean ages to arrive. Due to waiters socialising at the desk..

We ordered chips with our mains, we had to ask twice for these, the girl the first time went to the computer and was double checking we ordered these then never returned, we then had to ask the young boy, then a different girl brought them down , supervisor I am sure & apologised. when they arrived we where finished our dinner again they where beautiful but the service was slow and draining.

Very disappointed as the food is beautiful, all young staff just don’t want to be there which is clear to see.

We will be back once we know the service has improved as a few others we talked to had the same opinion.

Regards

Room tip: Restaurant
Date of stay: January 2022
Trip type: Travelled with family
Thank bronagh2714
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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