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“a very pleasant stay”
Review of Ten Square

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Ten Square
Ranked #9 of 46 Hotels in Belfast
Certificate of Excellence
Reviewed 4 December 2010

My wife and I had an overnight as we were going to a concert. Check in was very pleasant, welcoming staff, a nice complimentary glass of mulled wine and the young lady at reception took us to our room and showed us the facilities in the room including free movies - nice touch. Location for city centre is perfect. Food is always good. Having stayed at the Hilton previously this hotel is far superior. Will come again.

  • Stayed: December 2010, travelled as a couple
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Thank bobbyNewryIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,186 - 1,190 of 1,309 reviews

Reviewed 1 December 2010

When you arrive in the hotel, you will notice low lighting everywhere, giving it a really intimate feel. Our room was really big, modern in decor with a beautiful bathroom featuring a fabulous big bath- perfect for relaxing! (There was also a lovely plush bathrobe in the closet.)
My friends and I were really looking forward to a lovely meal in the restaurant, as we had checked out the menu but unfortunately the food was disappointing. Cocktails were gorgeous though!
The hotel is in a really central location- ideal for shopping and sightseeing alike. I really liked the

  • Stayed: November 2010, travelled with friends
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Thank emsicle9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TenSquareManager, Guest Relations Manager at Ten Square, responded to this reviewResponded 9 December 2010

Many thanks for taking the time to post a review regarding your visit to Ten Square. It is wonderful to hear that you enjoyed the guestroom, ambiance and cocktails. Our restaurant manager would be grateful to hear your feedback on your meal experience and if you had a moment to contact her via email on rboyce@tensquare.co.uk it would be most appreciated. We look forward to welcoming you back to Ten Square in the future.

Kindest regards

Guest Services Manager

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Reviewed 23 November 2010

Stayed over on a Saturday nite as a special treat for the wife asked for the romance package and they delivered big time.Everything about the hotel was excellent and I'm not easy to impress if I pay for it I expect it but Ten Square left me with nothing but praise for what they done for me,best hotel I've stayed in !

  • Stayed: November 2010
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Thank chrisclayton101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2010

Have stayed in the hotel over the years it amazes me how the standards just keep falling and they don't care. The girl on reception was the only highlight on our last trip and I mean last trip to Ten Square. I was unhappy with poor service at dinner, sloppy cocktail presentation and the steak which I paid a supplement for was a poor cut to say the least more fat than meat.. The bed linen was stained and unclean which is unacceptable for the price we paid. The breakfast which used to be a highlight, proper ulster fry, freshly made but to my surprise and disappointment it was pre cooked in a bainmarie need i say any more.

I filled in the comments card which I thought they would have followed up if they were interested in improving standards but I preseume if its not positive it hits the bin. Obviously they don't care I am a marketing manager and customer service should be top of their list if they were interested. We will be back to Belfast but Ten Square will not be on our list, AVOID at all costs.

  • Stayed: September 2010, travelled as a couple
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1  Thank PaulR50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TenSquareManager, General Manager at Ten Square, responded to this reviewResponded 16 November 2010

I am grateful that you took the time to relay your comments subsequent to your recent visit at Ten Square Hotel. Please accept my sincere apologies for the shortfalls you described in your TripAdvisor post.

The rest of the team and I have always had great pride in our ability to exceed our guest's expectations and we clearly failed you in this regard.

I followed up with our Food & Beverage Manager and updated her on your feedback. We have put action steps in place that will prevent such issues from occurring in the future. Your first impression of Ten Square always sets the tone for the remainder of your visit and in this case we clearly blew it.

Your post indicated that you would not consider a return visit to the hotel but I remain optimistic that you might reconsider. We take our guest’s feedback very seriously and would appreciate the opportunity to prove to you that we are capable of much more. I feel certain that given the chance, we can demonstrate that your recent experience was truly an exception and not the rule at Ten Square.

with kind regards,

Kevin Smyth
General Manager

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Reviewed 5 November 2010

We came here for our anniversary, and the service was amazing. We even got a card and some cookies - nice touch!
Room was gorgeous, big and stylish - even had an iron, etc.
The TV in our room didnt work, but within a few minutes we had been given another room, the service was really brilliant!
We went out for dinner and watched free box office movies in hotel dressing gowns when we got back - such a brilliant night away!
All staff we met were really friendly and helpful!
We'll definitely be back for a treat...
Really impressed!

  • Stayed: October 2010, travelled as a couple
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Thank giraffe28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ten Square

Address: 10 Donegall Square South, Belfast BT1 5JD, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Belfast
#8 Luxury Hotel in Belfast
#17 Business Hotel in Belfast
Price Range: €124 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ten Square 4*
Number of rooms: 22
Official Description (provided by the hotel):
This unique Belfast hotel is located just steps from the historic City Hall, Waterfront Hall, the business district and the Victoria Square shopping mecca, and offers a variety of award-winning luxury hotel rooms as well as The Grill Room Restaurant & Bar - one of Belfast's most popular meeting and dining locations. ... more   less 
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Also Known As:
10 Square
Ten Square Belfast
Ten Square Hotel Belfast

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