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“Great city break hotel”

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Europa Hotel - Belfast
Ranked #7 of 45 Hotels in Belfast
Certificate of Excellence
Chichester, United Kingdom
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great city break hotel”
Reviewed 4 May 2012

Had booked two rooms for a weekend break and got an upgrade on one of them (for us, the gilrs got a standard room). Very pleasant front-desk staff, all Irish as were the waiting staff - good level of service all round. Upgraded room was alrge, king size bed and well-equipped - upgrade (apart from size of room) seemed to be about little details - eg complementary bottles of water.
Ate in restauarant first evening as late arriving - food was good, much locally sourced, well-presented. Breakfasts also good - buffet style but fresh and very hot.
Hotle is well located for city centre sightseeing - including potential student's visit to Queens University - and would recommend it!
Yes rooms not cheap for weekend break but we used Tesco reward vouchers and were very happy.

Room Tip: Seventh floor gives you great views over the city
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  • Stayed April 2012, travelled with family
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Helpful?
2 Thank TheRegni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (748)
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English first
Shanghai Region, China
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 May 2012

Tip for Americans interested in staying here: use hotels.com or another American booking site. I kicked myself for booking directly with the hotel which was significantly pricier.

The hotel is OK. If you get the smallest room, it's very tiny. The next size up is much pricier but at least it's roomier. The rooms are nice, clean. The location is excellent. I was much more impressed with the breakfast my first time staying there which was in August of 2010, in March of 2011 it was definitely not even half as good.

  • Stayed June 2011, travelled as a couple
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Helpful?
2 Thank TheGabtrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level 6 Contributor
122 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 May 2012 via mobile

The hotel was lovely. Wasn't able to eat at the restaurant at lunchtime as it was booked out. The bar food was okay; nothing to write home about.

  • Stayed April 2012
    • Value
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Helpful?
Thank Bob241205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2012

We checked into the Europa on a Saturday for two nights...the receptionist checking us in was lovely, very friendly and could not have been more helpful, a gentleman whose name I cannot remember. We had a lovely room which was spacious and extremely comfortable. Breakfast was fine, a little cold but still nice. Great location and I must admit good value for money. Unfortunately I was not feeling well at all and also happened to be travelling with my eight month pregnant friend...on looking at the information booklet in the bedroom I saw that the hotel restaurant served food until 10:30 so with neither of us feeling well enough to venture out we planned our evening around dinner in the hotel. At 10:00 we went down to the restaurant only to be told that the restaurant was closed for "cleaning" even though I could clearly see people eating their meal. I was utterly disappointed with this but the waiter or manager (i'm not sure) was adamant that there was 10 hours cleaning that needed to be done. I'm not sure how this was my problem and I'm quite sure that staying open an extra half an hour would have made no difference. Anyway, we were told that it was too late to get food anywhere else and that we should just go up and get room service. Exhausted and too sick to look for another restaurant we conceded. We went to our room, chose what we wanted from the menu and then rang down only to be told room service was closed. Seething angry I explained that we had planned our evening on the times given to us in our room information booklet and that we were actually told to go and order room service but this information was falling on deaf ears. I also explained that if such an extensive 10 hour "cleaning" needed to be done we should have been informed at check in that food services would finish early on this particular night. It actually came across as if I was bothering the receptionist, a female, whose name I regretidly did not get. She simply told me, “I'll let the restaurant manager know” and hung up the phone on me. I don't, for one second, believe this "cleaning" story and am more inclined to believe a more obvious situation where staff wanted to finish early, despite the needs of guests. Miserable and defeated I walked across the road to spar and bought a pre-packaged sandwich. Never again!

  • Stayed April 2012, travelled as a couple
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Helpful?
2 Thank Maeve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carrolll, Manager at Europa Hotel - Belfast, responded to this review, 16 May 2012
Dear Maeve,

Thank you for your positive comments at the beginning of our review regarding your recent stay at the Europa Hotel. And secondly please let me apologise for the service that you received when dealing with our Restaurant. I can assure you that I have dealt with all the information provided by you. It is not our policy to upset our guests but rather to accommodate their needs where possible. I apologise that this occasion we failed to do so. What you experienced is certainly not normal nor acceptable.

Kind Regards,

James.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 April 2012

It was not to the standard i expected of this hotel! I have had better food and rooms in lesser starred hotels. In saying this the bars were quite pleasent.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loelou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Europa Hotel - Belfast

Property: Europa Hotel - Belfast
Address: Great Victoria St., Belfast BT2 7AP, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Belfast
#6 Luxury Hotel in Belfast
#7 Business Hotel in Belfast
#9 Romantic Hotel in Belfast
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Europa Hotel - Belfast 4*
Number of rooms: 240
Official Description (provided by the hotel):
The world famous 4 star Europa Hotel is superbly located in the heart of Belfast City Centre, and simply epitomizes indulgence. Having undergone major refurbishment the hotel now boasts 272 exquisite bedrooms, making it one of the largest and most luxurious hotels in Northern Ireland. It is also ideally positioned in the heart of the city, next door to the famous Grand Opera House and close to the Waterfront and Odyssey concert venues. ... more   less 
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Also Known As:
Europa Hotel Belfast
Belfast Europa Hotel
Europa Belfast

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