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“enjoyable stay”
Review of Mercure Swansea

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Mercure Swansea
Ranked #14 of 22 Hotels in Swansea
Reviewed 12 October 2017

ive stayed at the mercure many times and its always been an enjoyable experience the staff are happy professional and friendly and nothings to much trouble from the front desk to chris the maintenance manager ive had enjoyable stays at yhe mercure and will continue to do so in the near future many thanks satisfied guest

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank barbarawilliams919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 20 October 2017

Dear Barbara,

Thank you for your kind review, and Chris is most pleased to get a guest mention, as maintenance guys are generally off the radar when it comes to being recognised by guests for great service.

Best Regards

Ian H Jones

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33 - 37 of 773 reviews

Reviewed 7 October 2017

Nice Hotel a bit outdated, good restaurant. There is a swimming pool (a bit on the small side) also a gymnasium. The staff are helpful and pleasant. No air con in rooms but they do have a heater. The hotel is not close to Swansea city centre (£10.00 taxi ride away) I would recommend this hotel as in price, facilities and good food. Though not good to venture into the main city.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank cresa64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 9 October 2017

Dear cresa64,

Thank you for taking the time to review your stay, and good to hear that you would recommend the hotel.

Best regards



Ian H Jones
General Manager

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Reviewed 6 October 2017 via mobile

Attended Mercure Swansea for a training event today. Have to say how poor the food was. Starter bland, main not enough to go round, poor alternative. Asked for a sandwich instead, probably enough filling to fill 1/4 - 1/2 slice a bread. Asked for the filling to have salad in and it came as a garnish on the side. Fruit salad for dessert was the best bit then I'm not sure you can go wrong with that.

Stayed: October 2017, travelled on business
Thank Rachael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 9 October 2017

Dear Rachael,

Thank you for your kind review.

There was a mix up regarding the number of portions served for Weight watchers lunch last week, but in terms of it being bland, we will have to plead not guilty. The food you were served was not our normal buffet, it was what was specified by Weight watchers, both in terms of the ingredients used and cooking method. Please accept my apologies that you found the sandwiches to be lacking filling volume, and rest assured that i have spoken to the chef about this.


Best regards


Ian H Jones

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Reviewed 2 October 2017 via mobile

I have been staying here for the past year for a week at a time and find the staff wonderful. Even during ths refurbishments, they tried to keep the disturbance to a minimum.
The newly referbed rooms are lush, the restaurant is great and as i say, the staff are all lovely.
The food, from breakfast to evening meal, is always delicious.

Stayed: September 2017, travelled on business
Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 9 October 2017

Dear Michelle J,

Thank you so much for your kind review, and I shall pass on to the team your gracious comments about how wonderful and lovely they are.

Best regards


Ian H Jones

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Reviewed 2 October 2017

A clean and comfortable, mid-price hotel. Spacious lounge, good food and friendly, efficient staff. Excellent value. Very dog-friendly. We stay in this hotel when we visit Swansea to see our son who is at the university as it offers a good location in a quiet area, ample parking and is definitely at the top end of the ibis/premier inn category. There is a pool and gym.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 9 October 2017

Dear Jane,

Many thanks for taking the time to post a review further to your recent stay and look forward to hopefully seeing you again on your next university visit.

Best regards


Ian H Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Swansea

Address: Phoenix Way, Swansea SA7 9EG, Wales
Region: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Swansea
Price Range: €67 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Swansea 3*
Number of rooms: 120
Official Description (provided by the hotel):
Mercure Swansea Hotel is located less than a mile from the M4, walking distance from the Liberty Stadium and only three miles from Swansea city centre, making it the perfect location for shopping trips. With lakes and extensive grounds surrounding the hotel, a short distance from the spectacular Gower Peninsula, Mercure Swansea Hotel is ideal for scenic walks and breathtaking views. Nestled between Cardiff and the stunning West Wales Coast, Swansea close to popular tourist destinations such as Tenby, Brecon Beacons National Park and Botanical Gardens. Mercure Swansea plays host to 119 bedrooms, a relaxing contemporary Bar & Brasserie, Health and Fitness Club, Swimming pool, Meetings and Conferences rooms, Weddings (Licensed) and fabulous live entertainment. High speed Wi-fi is also available throughout. ... more   less 
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Also Known As:
Mercure Swansea Hotel Swansea
Ramada Swansea
Swansea Ramada
Mercure Swansea Wales

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