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Swansea Marriott Hotel
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Reviews (1,126)
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All reviewstwo double bedsmarina viewcold meatsrestaurant stafffourth floorcar parkpublic areascity centrereception areafree parkingwedding receptionstayed here for one nightsea frontreception staffpoached eggsbreakfast was excellentlovely location
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102 - 107 of 1,126 reviews
Reviewed 9 October 2017

Stayed here for 3 nights B&B 5-8 October. Was a little hesitant booking as some visitors seem to have had a mixed experience. No need to worry, Hotel is fine and the staff are outstanding. Room was clean and quiet, well appointed, usual tea and coffee but incl a Nespresso machine. TV great. Aircon a bit noisy but you can turn it off at night. Only downsides was scrappy looking old, none working, fridge (replace it or take it out) and you can't open a window.
Check in was very good, extremely helpful and friendly. Indeed all the staff were great, reception, breakfast room, cook, the cleaners. Very chatty and efficient with it. Breakfast itself was also very good. Full choice of cooked with eggs done to order and good range of cold meats, cheese, fish, yoghurts, cereals etc etc. It was mad busy but all was very efficient, no rush but tables cleared and reset very quickly, Tea and Coffee produced straightaway. All excellent. Did not use the restaurant on an evening.
Car park is big and location of hotel is central, easy to walk into town. Plenty of places to eat, recommend going down to Mumbles where there are loads of cafes and restaurants.
A big gap was the total absence of any information about the local area. Very little in room on the hotel and not a leaflet in sight anywhere on Swansea, Gower, or Mumbles. Nothing, big fail for visitors.
Overall this is a good hotel with fantastic staff across the board.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Neville B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017 via mobile

Although having business meetings in Newport it was well worth the extra miles to stay in a very good hotel with excellent accommodation.

Check-in was simple yet professional with ample parking right outside the main entrance to the hotel.

Great experience in the bar chilling after a long day and the dinner experience for myself and a colleague was very pleasant with excellent service and food.

With a great night's sleep listening to the waves in the harbour and a good breakfast experience i would not hesitate to recommend.

Stayed: October 2017, travelled on business
Thank Trebor5417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
2125
Reviewed 7 October 2017 via mobile

A great location and place from which to explore Swansea and South Wales. Good service and excellent friendly staff. The bar and food were also very good. Perfect location between the beach, the marina and the town.

Stayed: October 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

Service and comfort in this modern hotel! From Sam in reception to room service from Nigel, the staff performed admirably. We were upgraded to a corner room which was spacious and light. The bed was comfortable and the room was clean. What more could you ask for?

Stayed: October 2017, travelled as a couple
1  Thank FR02JDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

The hotel is well situated on the coast next to the marina. Check in was efficient but the rooms are a little tired and a little small I feel but the location is fantastic ans vwry close to the sea and the town centre. The bar is nice if a little pricey. Breakfast was very good

Stayed: September 2017, travelled with family
Thank terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara M, Executive Secretary to the General Manager at Swansea Marriott Hotel, responded to this reviewResponded 9 October 2017

Dear Guest

Thank you for taking the time to review your recent visit.

Your feedback is most appreciated and has been taken on board.

We sincerely hope to welcome you back to the hotel if your travel brings you back to the area in the future.

Kind regards

Sara McEwan-Green
Executive Secretary to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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