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Reviews (4,293)
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4,293 results
Traveller rating
1,857
1,685
494
159
98
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1,857
1,685
494
159
98
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All reviewscardiff bayfree parkingtwo double bedsmiller and cartermillennium centrethe red dragon centremermaid quaygood sizespacious roomroad noiseminute walklovely hotelbuffet breakfastcar parkwould stay againreception staffone night stay
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529 - 534 of 4,293 reviews
Reviewed 14 October 2017 via mobile

A business visit to Cardiff. Stayed at this wonderful hotel. The room was very clean and well maintained. Good views from the room. The staff were very friendly. The Thomas bar and restaurant in the hotel serves very good food and the price is reasonable. Ample parking space for guests. Overall a good value for money. Will recommend this hotel to anyone, families included.

Stayed: October 2017, travelled on business
Thank Venkat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear Venkat S,

Thank you so much for taking your precious time to post such excellent feedback on TripAdvisor following your recent stay at the Future Inns.

We truly appreciate your five-star review and cannot thank you enough for your kind comments.

It is indeed a pleasure to have you as our guest and we do look forward to the opportunity of offering you our hospitality again very soon.

Sincerely,

Przemek Kaminski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

Stayed for the one night, room spotless and nicely laid out. When we arrived slight problem with computers so was given drinks voucher for bar while we waited. Short walk to millennium centre bars etc. Tea,coffe,hairdryer bath robes all in room. If going to the glee club like we were I would stay here again.

Stayed: October 2017
Thank lloydycj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear lloydycj,

Thank you dearly for taking the time to write such a fantastic review on TripAdvisor and for rewarding us with a five-star rating.

We feel privileged that you chose to stay with us and we are so pleased to read you were satisfied with the Future Inns experience.

On behalf of everyone, I wish to thank you for your custom, and we do look forward to serving you again in the near future.

Warmest regards,

Przemek Kaminski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

We chose the Future Inns because of both its proximity to the Wales Millenium Centre and the generally positive reviews on TripAdvisor. The hotel is very well maintained - indeed it belies its age. Rooms are comfortable and pretty well equipped. The wardrobe is a rather awkward shape with the safe curiously positioned inside, but generally everything works well. Beds are good and the bathrobes wonderfully soft and generously sized. The breakfast buffet is good and we also had two rather nice dinners. The biggest plus of the hotel is its staff - every one of them pleasant and efficient.

Stayed: October 2017, travelled with friends
Thank Jasperco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear Jasperco,

Many thanks for having taken the time to write such an excellent TripAdvisor review.

We are delighted to read that our hotel facilities have perfectly suited your needs and I am particularly pleased to learn that our staff left a lasting impression on you.
We are equally pleased to know you totally enjoyed your dining experience and it will be a great pleasure to pass on your compliments to the Head Chef.

We feel privileged you chose to stay with us and we do look forward to welcoming you back on your next visit to Cardiff.

Kind regards,

Przemek Kaminski


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Reviewed 11 October 2017

Had a very enjoyable stay at Future Inn ,Cardiff Bay. Good value for money. Our room was very spacious,clean and well presented. Breakfast was plentiful and well cooked and taking into account the
hotel was very busy owing to the Cardiff 1/2 marathon taking place.
A good bonus point was the free parking for the duration of our stay.

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank I963GLshaunb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear I963GLshaunb,

Many thanks for having taken the precious time to write such a fantastic TripAdvisor review.

I was most pleased to read that our products and services have exceeded your expectations. It's great to know free parking was an added bonus for you.

Thank you for your valued custom and for rewarding us with a four-star rating, and we do look forward to welcoming you back very soon.

Sincerely,

Przemek Kaminski

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Reviewed 11 October 2017

I hotel is very modern and at first sight very clean.
Unfortunately, when I lifted the toilet seat there was yellow marks underneath, indicating dried urine and that is clearly was not cleaned properly. The tap in the bath, right hand side, had a part missing and there was residue that I cleaned out of it. My pillow still had someone else's smell on it.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank rverme_970814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear rverme_970814,

Thank you for taking the time to share your feedback following your recent stay at the Future Inns.

We work very hard to deliver an exceptional guest experience and it is so disappointing to learn that we fell short of our high standards on this occasion.

We highly value your feedback and please rest assured that you all issues you have raised have now been addressed by the relevant department.

If you wish to give us another chance to earn back your trust, I can assure you we will do our best to provide you with the same fantastic hotel experience that so many of our guests have experienced.

Kind regards,

Przemek Kaminski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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