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Future Inn Cardiff Bay
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Certificate of Excellence
  • Free Parking
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  • Free Wifi
  • Breakfast included
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  • Pool
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Certificate of Excellence
  • Free Wifi
  • Free Parking
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  • Pool
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (4,082)
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4,082 results
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1,735
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481
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1,735
1,623
481
154
89
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All reviewscardiff bayfree parkingtwo double bedsmiller and cartermillennium centrethe red dragon centremermaid quaygood sizeshort walkspacious roomroad noiselovely hotelbuffet breakfastcar parkwould stay againexcellent value for moneyone night stay
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321 - 326 of 4,082 reviews
Reviewed 11 October 2017

Had a very enjoyable stay at Future Inn ,Cardiff Bay. Good value for money. Our room was very spacious,clean and well presented. Breakfast was plentiful and well cooked and taking into account the
hotel was very busy owing to the Cardiff 1/2 marathon taking place.
A good bonus point was the free parking for the duration of our stay.

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank I963GLshaunb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear I963GLshaunb,

Many thanks for having taken the precious time to write such a fantastic TripAdvisor review.

I was most pleased to read that our products and services have exceeded your expectations. It's great to know free parking was an added bonus for you.

Thank you for your valued custom and for rewarding us with a four-star rating, and we do look forward to welcoming you back very soon.

Sincerely,

Przemek Kaminski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

I hotel is very modern and at first sight very clean.
Unfortunately, when I lifted the toilet seat there was yellow marks underneath, indicating dried urine and that is clearly was not cleaned properly. The tap in the bath, right hand side, had a part missing and there was residue that I cleaned out of it. My pillow still had someone else's smell on it.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank rverme_970814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear rverme_970814,

Thank you for taking the time to share your feedback following your recent stay at the Future Inns.

We work very hard to deliver an exceptional guest experience and it is so disappointing to learn that we fell short of our high standards on this occasion.

We highly value your feedback and please rest assured that you all issues you have raised have now been addressed by the relevant department.

If you wish to give us another chance to earn back your trust, I can assure you we will do our best to provide you with the same fantastic hotel experience that so many of our guests have experienced.

Kind regards,

Przemek Kaminski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Good hotel for short term or business stay, no frill, comparable to travel lodge and premier inn type.
Prices they charge for rooms however are more like Hilton style.
Would not expect to pay more than 60-90£ per night. Room prices however significantly higher unless booked very early in advance.

Stayed: February 2017, travelled as a couple
Thank kast1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear kast1963,

Thank you for taking the time to share your feedback following your recent stay with us.

We believe we offer flexible and competitive pricing and we are so sorry to read you did not find your accommodation good value for money, which has unduly affected your stay with us.

We would like to thank you for your custom and we very much hope you will consider giving us another chance to prove that we can exceed your expectations on your next visit.

And why not join our Rewards Scheme and get rewarded for every £ you spend in our hotels, including a free welcome drink on arrival and preferential accommodation packages exclusive to members only.

Sincerely,

Przemek Kaminski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

Comfortable hotel in a very convenient location for Cardiff Bay and the Millennium Centre.
Efficient check-in and car park register. An excellent Buffet Breakfast, but could teapots be available at breakfast to make a better cuppa?

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Alanprism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear Alanprism,

Thank you for having taken the time to share your amazing feedback following your recent stay at the Future Inns with the TripAdvisor community.

We are delighted to learn that our products and services have fulfilled your expectations.

Please note that our breakfast bar staff are always more than happy to help, should you have any special requests.

We would like to thank you for your valued custom and we do look forward to serving you again in the near future.

Warmest regards,

Przemek Kaminski

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Reviewed 10 October 2017

Standard higher than other hotels in this price range. Plenty of room allowing a good nights sleep. Meals were good but there is also great choice of restaurants in Cardiff only downside the drinks were on the dear side much cheaper in the rest of Cardiff
.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank 82gerryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded 23 October 2017

Dear 82gerryc,

Thank you so much for taking your precious time to post feedback on TripAdvisor following your recent stay with us, and for rewarding us with a four-star rating.

Your custom is greatly appreciated and we do hope we will have the opportunity to offer you our hospitality again in the near future and hopefully exceed your expectations.

Sincerely,

Przemek Kaminski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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