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All reviewstrain stationcity centresingle bedperfect locationmillennium stadiumcar parknight lifemodern hotelafternoon teabars and restaurantsgood sizelight sleepercoffee machinefamily roombuffet stylefew minutes walkstayed here for one night
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Reviewed 25 July 2016

Room was clean and staff were very helpful when a plumbing problem necessitated a change of room. Buffet breakfast was very good, and restaurant food was excellent. Great location in walking distance from train station as well as walking distance to airport bus.

  • Stayed: June 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank roadtripper010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel Cardiff, responded to this reviewResponded 27 July 2016

Dear roadtripper010,

Thanks for the great review on TripAdvisor, I will pass on your lovely comments to each department, please accept my apologies for the plumbing issue I'm glad this was dealt with in a swift manner.

I look forward to welcoming you back should you visit Cardiff In the future.

Kind Regards,
Jason Court
Guest Relations & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016

Hotel staf friendly and helpful all had a happy smile and spoke to us they even arranged a taxi for our night out..Clean and tidy although our room had no view except another brick wall and window.Breakfast was well cooked and eggs cooked to order.There was a wide choice.However the evening meal we had was a lttle disappointing.Limited choices and over cooked.The location was perfect ideal for pubs bars restaurants and cafes as well as shopping and the castle.The discount at the nearby NCP car park was helpruland and very close to hotel.However do remember to put the note on the door to have you room cleaned if staying more than one night or they overlook doing it.

  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel Cardiff, responded to this reviewResponded 27 July 2016

Dear Susan A,

Thanks for taking the time to post a lovely review on TripAdvisor I'm happy to read all the team were helpful I will pass on your gratitude to them. I will pass on your comment to the Accommodation Manager regarding the room service as rooms should only be left if there is a 'do not disturb' placed on the door.

I hope you will consider staying with us again in the near future.

Kind Regards,
Jason Court
Guest Relations & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016

I have stayed here several times over the last few months and can't fault it. The staff are lovely, so helpfull and pleasant and nothing is too much trouble. The restaurant is good although they don't change the menu very often so staying there so often does mean that you run out of options after a while. In saying that the staff are really good at offering alternatives and the breakfast is brilliant.
They have some rooms which are internal facing which i don't like but there was no problem when i asked to move rooms.
The hotel is right next to the station but also within easy walking distance of the centre of Cardiff andte mainh shops and bars

  • Stayed: July 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank lizzie1305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel Cardiff, responded to this reviewResponded 27 July 2016

Dear lizzie1305,

Thanks for taking the time to review us on TripAdvisor and thanks for being such a loyal guest we really appreciate your honest feedback. I will pass on the great comments to the whole team they will be delighted.

I look forward to welcoming you back soon.

Kind Regards,
Jason Court
Guest Relations & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016

Was concerned as near to Rail St. But never heard a thing. Lovely comfy rooms, spotless with all you could need. Food fresh and plentiful. Location, perfect. But what makes this hotel special is the STAFF! from booking to arriving to departing EVERY SINGLE MEMBER OF STAFF WENT BEYOND EXPECTATIONS! and the surprise beautifully decorated plate of choccies put in room for Birthday girl was amazing. Thank you Clayton Hotel.

Room Tip: Higher the floor, better the view
  • Stayed: July 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel Cardiff, responded to this reviewResponded 27 July 2016

Dear James G,

Thanks for the great review on TripAdvisor, I am delighted that the team exceeded your expectations on this visit they will be delighted they made a difference to your stay, I hope you enjoyed the little gift in the room.

I look forward to welcoming you back in the near future.

Kind Regards,
Jason Court
Guest Relations & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2016 via mobile

Can't fault the hotel staff or service. Everything is clean and the staff are so helpful and friendly. Food is excellent (and plenty of it) and the breakfast selection is plentiful. I stay here a lot on business and feel comfortable knowing the staff are on hand if I need them. 5 mins walk from Cardiff central station. A1

Stayed: July 2016, travelled on business
Thank Julie_towyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel Cardiff, responded to this reviewResponded 25 July 2016

Dear Julie_towyn,

Thanks for the excellent review on TripAdvisor, we are glad that you feel comfortable when you stay with us, I will pass on these lovely comments to the team.

I look forward to welcoming you back again soon.

Kind Regards,
Jason Court
Guest Relations & Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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