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“Great facilties, great location, great time.”

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Novotel Cardiff Centre
Ranked #12 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great facilties, great location, great time.”
Reviewed 10 April 2012

The location:
Very close to the centre it took very little time I'd say around 5 minutes to the centre (walking). It's close to all the attraction e.g Cardiff Castle etc.

The staff:
They're polite and quiet which is exactly what we're after.

Facilities:
The gym (aerobic and weights) is big enough and is a very close distance to your room, as is the pool, jacuzzi, loungers, steam room and sauna. It's all included in the price of the room and is big enough and nicely done.

Room:
Adequate space, the bathroom's nice. Some TV and radio channels are included so that's a bonus. Free coffee, tea, milk, kettle and biscuits. There's also a desk, a phone, an iron and a hairdryer. There's also a heating system for both hot/cold preferences.

Sleeping:
You can hear people outside in the hall at around 4.00am who have just come in which did wake us up a few times. A fire alarm also went off in the middle of the night for no apparent reason so I assume that must have just been kids messing around.

Family:
It's not really for children to be honest, there's an XBOX 360 and some infant playtoys e.g building blocks but these are out of the way of everything, behind the elevator so you can't really keep an eye on your children if you're in the pool or eating for instance and there's nowhere to sit to watch them play.

The food:
The food is expensive and so we ate out throughout the trip.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DYJQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 12 April 2012
Thank you for your review following your recent stay with us. I am pleased that you had a 'great time' and that we were able to play a part in making your visit to Cardiff enjoyable.
I hope that you choose the Novotel Cardiff Centre for any future visits.
Kind regards
Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
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English first
Manchester, United Kingdom
Level 6 Contributor
155 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 10 April 2012

Used this hotel as part of a stag weekend package, good location near the city centre, very helpful staff, really good rooms. Great value as part if the package, as always to compensate, drinks are a bit dear. Bar opened until 5am, breakfast was 7am until midday at weekends which is helpful and checkout is also midday which is good. Overall I'd recommend this hotel if you need to go to Cardiff for any reason.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DougieMManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 12 April 2012
Thank you for your review. I am delighted that you enjoyed your visit to Cardiff and that you enjoyed the facilities and services that Novotel Cardiff has to offer. I hope to welcome you back with us again in the future.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2012

We stayed in this hotel on good friday and after reading the reviews booked this hotel and it was disastrous hotel never would recommend anyone except the location i could fault everything stayed in many hotels before but this is the worst one from toilet to bed no neatness dirty carpet cheap toilet rolls doors were very hard to lock and the pink cusions on the bed had hairs not only us the other family also faced the same problem. and after paying for the hotel had to pay £8 for parking for 24 hrs

Room Tip: Location was good but they are many hotels nearby to choose from and in 2 miles many restaurents and...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank raj d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 12 April 2012
Thank you for your feedback. I am sorry to read that you did not enjoy your stay and suggest that perhaps you could call me at the hotel on 02920 47500 if you wish to discuss further.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 April 2012

We stayed here last year in April 2011 and we really enjoyed our stay, hence the reason we wanted to return. We were in the older part last year and our room was lovely and quiet. This year we requested another quiet room as I know the hotel can get lots of groups going out on the town. When we arrived the reception staff rushed us through check-in and directed us to the room. We were given 516 which was the top floor. We were excited to see we had been given a terrace balcony, unfortuately the room itself was very small, the bathroom door handle hanging off and the carpet in need of a good clean, there was also a sewer smell in the hall way. Going out on the balcony we were disappointed to find it was not private as the sectioning from next door was see through.
Next door arrived and we could hear everything they said, then they had music on for the next 2 hours. We were feeling a bit let down comparing to our last stay. 2 hours later I had had enough as the walls were obviously paper thin and it just didnt feel private. I rang reception who offered us a room on the 2nd floor apparently away from any groups. The room was much cleaner and in better condition thankfully. A little more sound proof too.
The issues were people returning at all hours slamming their room doors shut all night long. Surely something could be put in place so that the door closes quietly.
Breakfast was great as before but we just didnt feel as comfortable in the hotel as the year before and we will hesistate to return again. I think noise policies need to be put in place. The top floor rooms need attention, little things like fixing door handles should be looked at and a thought about the slamming doors.

Room Tip: Ask for a room away from groups if possible. The top floor has balconies but are not private and not...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kebby84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 12 April 2012
Thank you for your feedback following your recent stay. I am sorry to here that on this occasion, we were unable to provide you with another 'great' stay. Rest assured, i will discuss your comments with the Management Team to avoid an reoccurances. I am pleased that you enjoyed your breakfast and hope that should you choose to stay with us again, we can have the opportunity to make your visit as good as your first.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 April 2012

Really nice hotel.... Was a bit worried when a huge hen party checked in at the same time, but they were placed far far away so we never heard them. Short walk to town centre, there are hotels closer, but Cardiff is a very lively town so I wouldn't fancy staying smack bang in the thick of it. Pool was lovely, jacuzzi, sauna etc. the bar area is really nice and clean. Xbox for kids in reception ( for bored husbands...)

Only feedback for the hotel, please shine your glasses. They let you down...

Will be back!!!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 10 April 2012
Many thanks for your review and feedback. I am delighted that you enjoyed the services and facilities of the Novotel Cardiff Centre. I note your comment regarding the glasses and will discuss with the Food and Beverage team. I hope that on your next visit, we are able to serve you even better. I look forward to welcoming you back.
Kind regards
Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cardiff Centre

Property: Novotel Cardiff Centre
Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Family Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): €
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

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