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Reviewed 18 July 2018

It is a nice clean budget travel hotel. Well located, with free breakfast and parking. Rooms seem newly done, so are fresh, and have a modern feel to them. You could walk to the waterfront, and all the restaurants there.For Cardiff Castle etc, one would need to drive though.

Room Tip: Ask for a water facing room.
  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Anshumali D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 23 July 2018

Dear Anshumali D
We have indeed recently been refurbished and I'm really pleased to hear that you enjoyed our rooms. We hope to welcome you back again on your next visit to explore Cardiff some more!
Kind Regards
Karen Matthews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018 via mobile

We stayed here for two nights last Tuesday and Wednesday. We chose this particular hotel as it was by far the best deal we found online for those two nights.
We were both very satisfied with our stay. We arrived about an hour before booking- in time and ordered a chilli con carne each, they took 10-15 minutes to arrive and were delicious.
The room was excellent, everything provided and lovely and clean.
We were delighted that a full breakfast was included in the price, especially as we got such a good deal in the first place.
There are chairs and tables outside, adjacent to the lake, a very pleasent view indeed, we were very lucky with the weather as well.
We visit Cardiff about twice a year in general because we have family there and will definitely consider staying here again.

Stayed: July 2018, travelled as a couple
Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 23 July 2018

Dear Anne D
Thank you so much for taking the time to write such a lovely review of your stay with us. We're delighted to hear that you enjoyed it and found us value for money and very much hope to see you again soon.
Kind Regards
Karen Matthews
General Manager

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Reviewed 11 July 2018

We stayed at the Holiday Inn Express in Cardiff Bay on 24th June. We were going to see Ed Sheeran at the Principality Stadium in the evening and it was the day of England v Panama world cup tie, kicking off at 1pm. Our plan was to get to the hotel early and order some food to eat whilst watching the football. We arrived just after midday and settled down in the bar before ordering drinks and attempting to order food. Although the menu states that the hotel offers 'All day dining', we were told that food was available to order only after 1pm. We pointed out that the menu stated otherwise only to be met with the same response. Inconvenient because we didn't want to miss any of the match. However, at 1pm we went back to the bar to order some food and were told that, out of the entire menu, the only items available were soup of the day, panini of the day or pepperoni pizza, none of which we'd intended to order. So we gave up with that.

On checking in to our room later, we noticed a very conspicuous repair to the bathroom door. Even later, when we came back after the gig and we tried to close the curtains, we noticed that the curtain header tape had been ripped from one of them which meant they didn't close properly. Also, when we switched off the fluorescent light over the bed, it continued to flicker for about three quarters of an hour. Neither was conducive to a good night's sleep.

When we checked out the following morning, we mentioned the food/menu situation to the manager and she very kindly waived our parking fee by way of apology. I have since emailed the hotel about all the points mentioned above and have had no response.

Other than that, the hotel was OK and in a great location about 10 minutes' walk from Cardiff Bay, but I don't think I'd be tempted to stay there again if alternatives were available.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank KayBrown23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2018

Super value, modern hotel with breakfast included. The room decor was stylise and modern , very clean , good WiFi, excellent air con. A great stopover and plenty of restaurant in easy walking distance. Would definitely visit again such good value.

Room Tip: High floors are good
Stayed: June 2018, travelled as a couple
Thank Stevep5553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 9 July 2018

Dear Stevep5553 - Many thanks for taking the time to review your recent stay. It's great to hear that you enjoyed it and we look forward to welcoming you back on your next visit to Cardiff. Kind Regards - Karen Matthews, General Manager

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Reviewed 29 June 2018 via mobile

Very comfortable and clean. Shower nor great, only because the shower head wouldn't stay up. Otherwise excellent. The Apple and BlackBerry rumble and custard are add to be. Breakfast includes bacon, sausages, eggs, baked beans, porridge, cereal, yogurt, fruit, bread, bagels, juice, milk, and pastries. Lovely. Easy walk into town and to the bay. We really enjoyed our stay.

Stayed: June 2018, travelled on business
1  Thank sherylwainwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 9 July 2018

Dear sherylwainwright - Thank you so much for your lovely review. We're thrilled to hear that you enjoyed it and hope we can welcome you back soon. Kind Regards - Karen Matthews, General Manager

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