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All reviews the executive lounge castle view afternoon tea opposite the castle health club walk in shower steam room junior suite large bathroom welsh cakes per night central location saturday night leisure facilities breakfast was excellent lovely room car parking
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Reviewed 17 July 2018 via mobile

Went to Cardiff for a concert and stayed at the hilton. The hotel was nice and within walking distance to the venue. The staff were really friendly and i would stay again especially for the price that we managed to book at.

Stayed: July 2018, travelled on business
Thank RichHop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, General Manager at Hilton Cardiff, responded to this reviewResponded 20 July 2018

Dear RichHop

Thank you so much for your fantastic review, all of your comments are delightful thank you so much.

We look forward to welcoming you back to our Hotel again soon.

Kind regards

Marie Fagan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018 via mobile

This is a good location right by the castle and in the city centre. I was staying on my own for work. I ate in the bar and the food was lovely. The bar staff were friendly and helpful. I was a bit disappointed with the room - I paid for a king size room. It was clean but the room faced inwards so the window looked at the hotel lobby meaning that there was no natural light and felt a bit dinghy. Think this should have been clear on booking. Breakfast was nice. Sat by the window looking at the castle but I had been looking forward to pancakes and these are kept in the cold section so we’re freezing when pancakes should be on a hot plate. Would stay again but would definitely check they had a room with a window before booking.

Stayed: July 2018, travelled on business
Thank clairej160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, General Manager at Hilton Cardiff, responded to this reviewResponded 20 July 2018

Dear Claire J

Thank you for your great review following your stay at our Hotel.

I am delighted to read your great comments regarding our location, team of staff and our breakfast.

I was sorry to note your disappointment with your room view and the pancakes at breakfast. Please on your next stay let us know that you would like an outward facing room and we will arrange this for you and also ask a member of our breakfast team for hot pancakes and they can supply these for you.

We look forward to welcoming you back to our Hotel again in the future.

Kind Regards

Marie Fagan
General Manager

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Reviewed 16 July 2018 via mobile

Absolutely fabulous from start to finish - any chance to stay here is a must. From check in to check out staff at the hotel work to make you comfortable and enjoy your time there. Reasonably priced in comparison to hotels in the city centre and well situated for all the great events in the city centre. I can’t wait to go again.

Stayed: June 2018, travelled with family
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Manager at Hilton Cardiff, responded to this reviewResponded 17 July 2018


Dear Linda, Thank you for taking the time to write your review. I am delighted to hear you enjoyed your recent stay with us and that the team provided you with fantastic service. We look forward to welcoming you back again soon. Kind regards Marie Fagan General Manager

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Reviewed 16 July 2018 via mobile

I stayed in this hotel on Wednesday 4th July
For 1 night. The hotel is advertised as 5 star but is dated and very worn and would not be a 5 star in any city in the world.

However my main complaint is I paid up front in full and then had the money (£145) taken from my account a second time on Saturday 14th July. I called the hotel and was told it would be refunded within 7 days. Well guess what - 10 days later still no refund.

I suggest if you do decide to book here you check your bank statement thoroughly.
I’ve stayed in hotels all Over the World and never had this happen.

Thieves and fraudsters- unfortunately due to company accounts and lack of checks people make they will get away with it with some people.
Be warned.

Stayed: July 2018, travelled on business
1  Thank manchesterladm27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Manager at Hilton Cardiff, responded to this reviewResponded 16 July 2018

Dear Sir or Madam,

Thank you for taking the time to write your review.

I am very sorry to read your feedback regarding your bill please do contact us directly so that we can look into this further at cwlhi_hotel@hilton.com

I do look forward to hearing from you.

Kind regards
Marie Fagan
General Manager

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Reviewed 15 July 2018

we stayed here as we had booked to see Il Divo at the Motorpoint Arena. my wife has walking difficulties and throughout our stay the staff at reception, restaurant, room service were very attentive and helpful. From advising best walking route, to ordering taxis to and from the show. The room was spacious as was the bathroom

  • Stayed: July 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Manager at Hilton Cardiff, responded to this reviewResponded 16 July 2018

Dear David,

A big thank you for your review.

I am so happy to read your feedback regarding your stay our facilities and service and it was our pleasure to welcome you both.

Please do come back again soon.

Kind regards
Marie Fagan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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