I booked this hotel before I had read tripadvisor, what a big error, once I had read the reviews, was dreading the visit as we couldn't get our money refunded. We were on-route to Rock Stock festival in Porthcawl.
The hotel is undergoing refurbishment and re-branding - will be called The Citrus Hotel once complete.
The hotel is located directly opposite the Motorpoint Arena, which if you like sound checks for the band playing that night, then that is okay. Also if you like the the noise and view of trains, then this is the hotel for you.
Parking is extremely limited and tight, on a first come , first served basis, and God help you if anyone parks in front of you. You pays your money, you take your chance at £8.00 per day. Good value if you don't get stuck in!
Check in was simple and quick, the 2 lifts that service the rooms were fast, clean, but had a broken off and removed standing rail.
Our allegedly recently refurbished deluxe room was on the 8th floor overlooking the railway line.
On opening the door the first thing that caught the eye was not the bright green wall but the window feature.
It amazed me how you could get a "fish tank without fish" in a converted office block. On closer inspection the double glazed unit had condensation running between the panes of glass and had about 12cm of stagnant water in it. Instead of fish it had orange and green algae to look at!! All the windows in the room had issues of some sort and they had a strange film on the outside. After a 420 mile drive we just wanted to rest and recover from the 9 hour drive. Keeping the curtains closed permanently took the eye away from it but you still knew what was behind them.
Room carpet had a few dubious large brown stains of unknown origin. They could have a least tried to clean them if this was a newly replaced carpet. Also had 2 small cigarette burns in carpet as well.
The room had a lovely large tv on the wall, this wasn't positioned for ease of lying in bed to watch tv, as there was only a chair at the desk and a very low chair next to a small table. If not aligned properly with the supporting feet would instantly tip you onto the floor, having experienced this. Recently installed metal sockets, they were a good quality and finish, but a few didn't not switch off and one double socket was only secured by one screw, leaving it at an angle exposing the live wires inside the casing, making on Health and Safety grounds dangerous.
Even stranger was cables coming out the walls to expose the isolating wires going to thew switches.
NB: When this was pointed out to a member of staff on checking out, they said "we know, it is a common problem there is a lot of rooms like that".
Lighting was missing at the desk if you were staying there on business and required to do some work.
The reason the sockets looked new, the paint-work around them looked damaged as there was plaster damage associated with installing new sockets and had not been touched up, exposing the previous room colour.
The bathroom looked reasonable with a rain shower (needed a good clean, on shower head), the bath panel also was in dire need of a good clean as it had brown grime along the length of it. Sink had a black mark on it and the tap had not been cleaned properly either, limescale. What took the biscuit was the fresh make up stained towels. I took them down to reception ad asked for fresh towels, was told they were laundered, but just marked. I think I know what fresh make up look like on a towel, and this had just been folded after use by the previous occupant.
Fresh towels were brought up to the room. Bathroom door has a piece of laminate stuck onto the old door, to make it look like a new door.
Next day on return to the room all housekeeping had done was empty the bin, make the bed and replace the towels. Surprise, surprise I had to go back down to reception as one of the bath towels had a large tear in it, the other make up stains. I asked was the complimentary water not replenished or the tea and coffee. The reply was it was, but the maid obviously couldn't be bothered.The black stain on the sink was still there and the toothpaste in the basin.
Breakfast is not worth the money, although they have an offer on at the moment. It consisted of cereals, fruit juice, apples, bananas, cheese and croissants. The hot selection was lukewarm sausages, bacon, beans, hash browns and scramble egg. It is a self service style. You would be better off crossing the road to St David's centre for breakfast.
Overall if the room was refurbished, it wasn't to a high standard, except the sockets and done on the cheap. Curtains weren't new and did not match the decor of the room.
Would not recommend this in its current state, it should be in the £40 - £50 bracket including breakfast, not the £85 per night we paid.
- Official Description (provided by the hotel):
- Ideally located in Cardiff City Centre opposite the Motorpoint Arena (formerly Cardiff International Arena) and the new St David’s shopping arcade. The Citrus Hotel, Cardiff is within walking distance of the Cafe Quarter, local tourist attractions and businesses. Recently refurbished, the hotel offers 83 bedrooms and is ideal for business travellers, leisure breaks and families with a choice of room types to suit your needs. This fabulous Cardiff City Centre Hotel is perfect for those looking for Budget accommodation with a difference – great value with a designer feel. All bedrooms have WIFI, complimentary tea and coffee making facilities, Super King Beds, Smart TV, views of the city & complimentary Early Check-in at 2.00 PM when you book direct. Our hotel has a 24-hour reception and a Lobby Bar that provides light snacks and refreshments. Car parking is available on a first come first parked basis and is chargeable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, LateRooms, Booking.com, TripOnline SA and 5viajes2012 S.L. so you can book your Citrus Hotel Cardiff by Compass Hospitality (Formerly The Big Sleep Hotel Cardiff) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Big Sleep Hotel
- Big Sleep Cardiff
- Big Hotel Sleep
- Big Cardiff Hotel Sleep
- Citrus Hotel Cardiff By Compass Hospitality (Formerly The Big Sleep Hotel Cardiff) Wales