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“Awful service! ”
Review of Pizza Hut

Pizza Hut
Ranked #702 of 1,338 Restaurants in Cardiff
Cuisines: Italian
Neighbourhood: Cathays
Restaurant details
Neighbourhood: Cathays
Reviewed 17 August 2017 via mobile

Went to have food here on the off chance of passing, sat down & is the only Pizza Hut I've been to where you have to go to counter to order food, after asking for the food to be put in a take away box, the lady just came back and chucked the take away box on the table?! And walked away.
There was only 3 other people in the restaurant & the other two had taken their food back. Wouldn't recommend

Thank laurajaynemayp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 67 reviews

Reviewed 9 July 2017

Restaurant nice and clean, warm welcome by waitress. Both ordered flat bread which was served in good time and delicious. Would have given a rating of 5 had one of the waitresses not insisted on shouting from the salad bar area to the back of the kitchen, not once but several times, trying to get the attention of another staff member, not what you want when you're trying to have a conversation over the piped music.

    • Value
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Thank Choc-queen374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2017 via mobile

Worst Pizza Hut I've ever visited, no table service, terrible food, staff lazy and un helpful they litterally do nothing for there customers would never visit again!

Thank Zoe_barley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

We have been here before and enjoyed a pleasant visit with excellent service. Not this time. For a start, you sit down and then you have to go and order your food at the desk. You're given your glasses, and you go back to your table. Don't forget to collect your cutlery and napkins. Waited ages for the food - and then there is not enough room on your table for everything. You have to put some of your plates on the table next to you. Why such small tables? Staff too busy to even ask if everything is okay. In fact, they are not remotely interested in you. Music blaring out loud, you have to shout to make yourself heard. And to cap it all, you aren't allowed to take the half bottle of wine that you haven't drunk home with you. Licence doesn't permit it. Then, to make yourself feel better, the staff shout at you because you're trying to tell them that you aren't happy!
Overall, a poor experience and we won't be coming back. If you're trying to save costs by not having staff to take your order at the table or by not being interested in your customers, DON'T call yourself a restaurant.

Thank Philip T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2017

I took my family there for a quick evening meal, on arrival there were only two staff members in the restaurant and we were informed of a new policy that you had to come back to the till to order.

We did this and then we were asked to pay. Our orders turned up twenty minutes apart I had finished eating mine by the time the final order arrived. If I had not paid I would have walked out.

When we complained the person in charge gave us a sob story that she had just returned from maternity leave the system had changed and there were only two staff members serving.

She offered us vouchers in way of compensation we refused and insisted on half the money for the meal being returned. She did this with a parting comment that the refund would be taken out of her wages!

The food quality was also poor my thin pizza was soggy the sauce overpowered the toppings if the pepperoni was any thinner it would have floated away.

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Thank Patrick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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