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Traveller rating
587
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All reviews welsh theme the marco pierre white restaurant shopping arcade welsh touches rooftop bar rainfall shower quirky hotel top floor amazing shower little touches fantastic hotel full welsh breakfast queen street high street comfortable bed superior room city centre
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18 - 23 of 792 reviews
Reviewed 13 June 2021

The helpfulness started when they allowed us to change our 2 day reservation from December 2020 to cover our anniversary in June 21. The room was lovely and the bed very kind to my dodgey back. Had a nice day down the Bay and the weather stayed mainly dry. We will be back

Date of stay: June 2021
Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Day, Owner at Hotel Indigo Cardiff, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thanks for the great review! Really pleased to hear you had such an AWESOME stay with us!

Kind Regards,

Jennifer
Front of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2021 via mobile

From check in to check out this hotel was absolutely amazing. This branded hotel has the feel of a boutique and full of Welsh charm. The room was spacious with a large, comfortable bed. There are multiple USB charging points in the room as well as Welsh Brew tea and coffee (this is amazing if you haven’t already tried it).

The bathroom was large and had hand soap, lotion, conditioner and shampoo (I can’t remember the brand but it was one of the best I’ve seen in a hotel). The large, soft towels were also an unexpected bonus and the two bathrobes were a lovely touch.

Even during the pandemic, breakfast was plentiful and everything you’d expect from Marco Pierre White.

The hotel has plenty of hand sanitising stations and took social distancing seriously.

It’s not possible to drive to the front of the hotel and there’s no on site parking, but you get a decent discount on the NCP car park located a five minute walk away.

There’s free wifi and a large TV (if you’re not enjoying all that the Welsh capital has to offer).

I’ll definitely be staying here again!

Date of stay: May 2021
Trip type: Travelled on business
Thank ChrisJBWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Day, Owner at Hotel Indigo Cardiff, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thanks for the great review! Really pleased to hear you had such an AWESOME stay with us!

Kind Regards,

Jennifer
Front of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021

This hotel was amazing! I was travelling around the UK with my family who are not from the UK, and we decided to visit Cardiff as no one in the group had been before. My parents booked this hotel without much thought.

Damn, this hotel was the highlight of our trip! I still dream of those showers and that amazing hand soap and body wash! While Cardiff didn't quite live up to our expectations, we want to go back just to visit this hotel. So comfortable and clean, amazing staff and the restaurant on the top floor is divine.

Room tip: Any room is good - we didn't even go with the most expensive and were blown away.
Date of stay: July 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank rustykitkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Day, Owner at Hotel Indigo Cardiff, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thanks for the great review! Really pleased to hear you had such an AWESOME stay with us!

Kind Regards,

Jennifer
Front of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021

This was our first weekend away in a very long time. Communication before arrival was friendly and efficient as we thought we'd be getting there late morning and they were happy to see if early check in was possible. The bank holiday traffic however put a stop to this.

Checking in was easy, but neither of us recall that staff made us aware of the fact that they do not clean the rooms if you stay less than 3 nights, nor would they replenish the tea, coffee pods and milk. So, the following day we complained and were pointed to a disclaimer. Personally, we feel that emptying bins and replenishing the coffee pods to be basic maintenance, so that was a bit disappointing - Covid or no Covid. Having said that, it was soon remedied as they send a member of staff to our room.

The room itself was funky, quirky and more high tech than we expected: Remote that opens/closes the blind on the sky light (which we didn't notice/work out till the day we were due to leave) and sockets with USB chargers.

It would have been useful to have had some information re the coffee pod machine, e.g. which colour represents which strength of coffee or simple instructions but I suppose due to Covid, no information was to be found on the TV table for instance.

I loved the room though. Bed very comfy and bathroom had everything you could wish for.

Breakfast was included in our price, and although a tiny matter, people who paid extra for it would have been disappointed with their buffet breakfast as half of the items were not available, such as cold cuts and different breads. Not sure if the price reflected this, but the same price was on the menu.

Welsh breakfast was tasty but the sausage rock hard. Shame no laver bread available either but overall a pleasant experience. Special shout out to Loreta, who served us with a smile and seemed genuinely interested in the day we had before. Excellent, as that made us feel like she took notice of us, which is lovely.

Location is great as very central. We only got a bus to Cathays and that was simple enough. This was our first trip to Cardiff and it won't be the last one.

Thank you very much Hotel Indigo!

Room tip: Rooms on the third floor were quiet and good
Date of stay: May 2021
    • Value
    • Sleep Quality
    • Service
2  Thank 123michaelae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Day, Owner at Hotel Indigo Cardiff, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thanks for the great review! Really pleased to hear you had such an AWESOME stay with us!

Kind Regards,

Jennifer
Front of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021 via mobile

We had a double room on the 2nd floor. Although we only stayed for one night, everything was great. Fast, friendly and efficient service. From check in to check out. Greta size room and bathroom. Comes with bath robes, hairdryer, fridge, coffee machine (and pods) as well as kettle and usual sachets of stuff. Will defo look here for availability when we go back in the future. Unfortunately I forgot to take photos but the ones on the site are very accurate. We didn’t use the Marco restaurant and grill.

Room tip: Use NCP around the corner of arriving by car.
Date of stay: May 2021
Trip type: Travelled as a couple
3  Thank scousegod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Day, Owner at Hotel Indigo Cardiff, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thanks for the great review! Really pleased to hear you had such an AWESOME stay with us!

Kind Regards,

Jennifer
Front of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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