My friend and I are from the area and thought we'd Roy the Cantreff for a change...first thing we obviously noticed was price, very expensive for a Sunday lunch...but...as long as it's good that's all that matters hey?..we were the first ones in there but food took 25 minutes to arrive. The waitress had mentioned the beef would be pink, fine we thought. Finally we receive our Sunday lunch....plated up! Quite sad...next..the pink beef..not pink but red raw with sinew and gristle through it.it looked like frozen scraps of beef that they'd defrosted and cooked, certainly not carved off a joint...couldn't cut it and certainly couldn't chew it..I don't normally complain but had to.she took it away then.there was then a debate about the meat saying the chef could pull it apart so I should be able to cut it and eat it?? Then more delay discussing that I'd have to wait if I wanted a new dinner plated up. Although there was only one other table occupied at this time. I said no just put some decent meat on my plate that I could chew. 15 mins later.. a new dinner minus the red cabbage..the waitress came over and said everything ok I said yes except you forgot the red cabbage. She huffed, went off and brought some to the table in a tiny bowl. No apology yet again. Both our dinners were spoilt. The manager if that's her title was disgustingly rude. We paid..no apology at all...She and her staff need to go on a course and learn all about customer service. I've eaten in some places over the years but this tops it all for rubbish customer service and bad quality food. Never again!!
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