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All reviews underfloor heating western hotels dual carriageway main road excellent hotel recommend this hotel lovely room good size good nights sleep comfy bed cooked breakfast excellent value for money york motorway receptionist harrogate
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Reviewed 15 January 2019

If there was an option to review the hotel as "good" I would have opted for that. I have always liked the hotel, the Queen Exec rooms are really nice, well equipped, spacious, etc, but they are in danger of losing my custom. But, staff are generally really nice, and very helpful. I have stayed at this hotel a number of times over recent years, during which things have changed quite a lot, and generally not for the better. The change in ownership seemed to be when things began to change. I was disappointed to find on arrival that there are still problems with the airconditioning/heating in some rooms a year after I first experienced them. Also, it felt as though there was some reducton in things like the quality of toiletries, only one bottle of water (instead of two) in the fridge, less than fluffy towels, etc. Cost cutting maybe? The saving grace are the staff who are really helpful and I can't praise them enough in the circumstances.

Date of stay: January 2019
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank Bluesboy52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
802taramilford, Manager at Best Western Plus Milford Hotel, responded to this reviewResponded 16 January 2019

Hello Bluesboy52,

Thank you for taking the time to leave a review about your recent stay with us at the hotel. I really do send my apologies that you feel like our standards have dropped but I can assure you we are always putting in new measures and trying our best to raise the standards every day. I really appreciate the feedback on these specific items you have pointed out and will make sure this gets discussed with myself and the General Manager and I hope you will continue to stay with us.
If you want to discuss anything further don't hesitate to give me a call directly at the hotel.
Thank you

01977681800
Tara Phillips
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2019

We have stayed at the hotel 4 times since 2015; and have sadly witnessed falling standards of cleanliness, food and now customer service. After a late night out we arrived back at the hotel around 2am to be confronted by doors which where locked. As the reception is 24/7 we hit the buzzer and waited for a response.. and waited....and waited. In fact 45 minutes passed in the ice cold rain before a young man (Jamie) finally opened the door. We were offered no apology he simply looked at us and said watch out I've just mopped the floor. My husband was irate and questioned the porter as to why he didn't open the door sooner, he shrugged his shoulders and said I accidentally dozed off. Great to know are safteys in the hands of this young guy!!! I dIdnt realise arriving late was now frowned upon because in our previous stays other night porters have let us straight in without hesitation. We will not be using the Milford again.

Room tip: Bottom floor is quiet,. But be careful in the car park as no lights work at one end.
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Gland55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
802taramilford, Manager at Best Western Plus Milford Hotel, responded to this reviewResponded 16 January 2019

Hello Gland55,

I was very shocked and concerned when I saw the review you had posted regarding your stay at the hotel.
Please can you give me a call directly at the hotel as soon as possible to discuss more in details regarding your review, at the moment I can't find a record of your stay on our system so if you can provide me the details I can investigate this situation further.
Thank you

01977 681800
Tara Phillips
Revenue Manager

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Reviewed 1 January 2019 via mobile

Four of us stayed for the new year festivities. Had a fantastic time. Food good beds comfy and staff very friendly and did everything they could to make our stay enjoyable. We could even bring our dog into our room! Thankyou Milford Hotel.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank Fran S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
802taramilford, Manager at Best Western Plus Milford Hotel, responded to this reviewResponded 2 January 2019

Dear Fran S,

Thank you for taking the time to fill out a review for our hotel, we are committed to providing the best customer experience possible and so appreciate any feedback that can help us do this.
I am so pleased to hear you enjoyed your New Year's Eve with us at the hotel. For myself and the staff we felt the night had such a good vibe to it and we are so happy we are getting such great feedback from everyone about it.
I hope to see you staying with again as we come into 2019.

Thank you and Kind Regards
Tara Phillips
Revenue Manager

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Reviewed 29 December 2018

It is with some disappointment that I have to write this review as the Milford has been very good some time ago but now standards have dropped further. The bed in room 6 is fit for the skip. We tried to get a good nights sleep by even turning the mattresses without success as the the base is shot. Pillows are again fit for the bin. The bedroom air flow system seemed to fail and showed some error codes with the system unable to heat and fan cutting in and out. The restaurant evening meal was basic which is sad as they once had a quality menu. The current prices are extortionate (captured audience) at near £16 for a basic chicken breast main course that should be priced at near £9.00 (the GP % must be through the roof). The Haddock and chips at near £14 would have been worth the price if the chips had been as described (homemade) which must have been made by their Scottish chef called McCaine. The restaurant walls had splashes of grease. A cheap quality 175ml glass of wine costs £5.50.
The only redeeming features of this hotel are a) the staff who try, b)location to A1, c) Breakfast. We were asked at checkout if everything was ok and our response was "fine" as we had a further 180 + miles to travel which we regret.

Room tip: end of ground floor
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Robert C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
802taramilford, Manager at Best Western Plus Milford Hotel, responded to this reviewResponded 31 December 2018

Dear ipswichsuffolk,

We would like to thank you for your comments regarding your recent visit to the Milford Hotel & Watermill Restaurant. Your feedback is very important to us and we really appreciate you taking the time to tell us about your visit.

I must say I am very shocked and saddened to hear this about your stay. We always get great feedback regarding the comfort of the beds in the hotel so I do apologise they weren't to your liking. I wish you had expressed this feedback to us while you were here and when you had experienced these issues as with the air con as well we would have been able to sort this for you if we had been informed. I do apologise as well that you did not enjoy your meal in the restaurant but I can 100% guarantee you that the chips we provide are homemade by the chefs.

I am very sad to hear you did not have a good stay with us but if you would like to discuss anything further with myself or the General Manager you can give us a ring on the number below.

Many thanks
Tara Phillips
Revenue Manager
Milford Hotel
01977 681800

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Reviewed 26 December 2018 via mobile

We went as a family (9 of us altogether). The layout and decor is lovely and it looked very festive.
The service was good and the food was really beautiful. We have eaten out on Christmas day in the past so we we weren’t expecting much but everything was fresh, hot and very tasty.
We were not rushed at all and were there approximately 3 hours having a lovely relaxed Christmas lunch. We would definitely go again!

Date of stay: December 2018
Trip type: Travelled with family
Thank tris102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
802taramilford, Manager at Best Western Plus Milford Hotel, responded to this reviewResponded 27 December 2018

Hello tris102,

Thank you very much for taking the time to fill out a review for the hotel. We always really appreciate any feedback we can get from our customers on their stay with us so we can provide the best service and experience for you.

I am so happy to hear you enjoyed your Christmas Day with us and the whole experience was to your liking. We know that Christmas is such an important time of the year and always want our customers to have the best experience possible. I will make sure I pass all of your feedback onto our restaurant manager and staff who made your experience so special!

Also if you would like to come to us again I am more than happy for you to give me a call directly at the hotel for us to help you further on making some more bookings.

Thank you again and I hope you have a great New Year!
Kind Regards
Tara Phillips
Revenue Manager

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