i booked a overnight stay on 4/8/17 till 5/8/17 . 2 hours after making the booking i had some news and had to cancel the stay , i went to my booking confirmation and followed the cancel instructions and was informed that as the reservation was cancelled before 2pm there would be no charge, then today i checked my bank to find that £36.00 HAD BEEN TAKEN from my account even tho it was cancelled terrible terrible service BEWARE
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