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“slightly disappointing”

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Radisson Blu Hotel, Birmingham
Ranked #63 of 118 Hotels in Birmingham
Reviewed 5 April 2012

I was really looking forward to staying at the Radisson Blu as all of the branding suggests a very high standard; however, I felt that everything was just slightly under par.

The hotel room was very clean but a bad smell came from the sink drain.

The room had a funky, sleak design but the carpets were stained and there were chips on the sink and bathroom door.

Complementary water and chocolates were left but there was no dressing gown or slippers (I know that's a very minor point but I think all the small details are what add up to a place being excellent).

There was a very wide spread at breakfast (which we paid extra for) but the quality wasn't great...

Positives were:
The very friendly and helpful hotel staff.
Very comfortable bed.
Great city centre location

  • Stayed: March 2012, travelled as a couple
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Thank Milloney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah_duffield, Rooms Division Manager at Radisson Blu Hotel, Birmingham, responded to this reviewResponded 10 April 2012

Dear guest,

Thank you for your recent review, I very much regret to hear your stay was some what disappointing. I have left you a private message in your inbox and would be grateful for further details in hope to rectify your recent stay.

I hope you enjoyed the Easter break and look forward to hearing from you.

Kind regards,
Sarah Duffield

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1,974 - 1,978 of 2,366 reviews

Reviewed 31 March 2012

The Radisson Blu Hotel, Birmingham is centrally located only a short walk from Birmingham New Street Railway Station and the High Street. The hotel room was clean, modern, well designed, soap, shampoo, conditioner, body lotion and shower cap provided. Reception staff are friendly and efficient. There is a nice selection of high quality food for breakfast. It has a well equipped gym on the 18th floor.

The safety deposit box in the room and shoe polish machine in the hall were not fixed to the wall and hence the moved about a bit. That's is the only negative criticism.

  • Stayed: March 2012, travelled on business
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Thank Alfie1920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

I stayed here on business and chose a business class double room. I requested a high floor and got 17 which is the highest with rooms. The hotel is centrally located with an NCP car park adjacent. It's £14 for 24 hours if you pay the hotel.
Check in was fast and friendly. The room was reasonably priced and included breakfast and wifi.
The room was modern and in an excellent state of repair. It had floor to ceiling windows with great views over part of the city. The Only problem was the heat. It was a warm day and even though the curtains were drawn and the aircon on max, it was boiling. I was unable to cool the room to my preferred setting. The room was generally clean with Only a couple of minor niggles. A hair or twI in the bathroom and a few stains on the cushions, otherwise fine.
The room was well appointed with a mini bar, snacks, trouser press, iron and board, safe, wifi, complimentary nespresso machine and bathrobes.
It was very well soundproofed and I had an excellent nights sleep.
Breakfast was great!!! Good quality Buffet and good service.
All in all, a very good hotel. The service was A1 with friendly helpful staff.
Room service was very good and I can recommend the chicken curry.

  • Stayed: March 2012
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Thank bencymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah_duffield, Rooms Division Manager at Radisson Blu Hotel, Birmingham, responded to this reviewResponded 10 April 2012

Dear guest,

Thank for you such a positive review. I am glad you were satisfied with nearly all aspects of your stay. We have had some hot weather just lately haven't we? The rooms can get warm. The air conditioning needs to be charged slightly to a cooler setting which guests have access to, perhaps something for us to change on a hot day so that the room is cooled upon arrival, thank you for pointing this out.

I hope we will have the pleasure in welcoming you back again.

Have a nice week ahead.

Best regards,
Sarah Duffield
Rooms Division Manager

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Reviewed 26 March 2012

This a great hotel, they never let the side down. I highly recommend this to anyone staying in Birmingham. It is perfect for people wishing to visit the city centre but also we stay here while visiting further afield as were are never let down by the standards.

  • Stayed: February 2012, travelled on business
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Thank JetFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah_duffield, Rooms Division Manager at Radisson Blu Hotel, Birmingham, responded to this reviewResponded 10 April 2012

Dear guest,

Thank you for spending the time to write such a lovely review, I am glad that your expectations have been met time again and hope to see you again very soon.

We look forward to hearing from you shortly.

Kind regards,
Sarah Duffield

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2012

We had a voucher for two,including massage and full service of spa..when we came in, nobody greeted us, we had to wait 20 min until 2 massage girls came out from treatment room and ask what we are waiting for..guys..ok,massage was fine, 8 points from 10....
very small sauna,1 disabled toilet for everybody, inside there is a cabin for tanning :)
in general I would never go there again and would not recommend to anyone.

  • Stayed: March 2012, travelled as a couple
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1  Thank Mura6ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Birmingham

Address: 12 Holloway Circus Queensway | Queensway, Birmingham B1 1BT, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Luxury Hotel in Birmingham
Price Range: €70 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Birmingham 4*
Number of rooms: 211
Official Description (provided by the hotel):
The recently refurbished Radisson Blu Hotel in Birmingham soars above the cityscape in an impressive 39-storey structure near the business district, conventio centre and shopping complexes. The large 170,000 square foot John Lewis and the new grand central station on New Street are just a 3-minute walk from the hotel. The hotel also has NCP parking facilities directly behind on St. Jude's Passage. The 211 contemporary rooms and suites showcase modern accents and furnishings and provide amenities such as Free high-speed, wireless Internet. Experience the unique twist on the classic British Brasserie in on-site Collage restaurant. From sumptuous steaks and smoked haddock kedgeree to a classic British cheeseboard, enter the world of Collage where the theatre of service and unforgettable dishes are the order of the day. Enjoy a cocktail or beer at our Lobby bar or the Collage bar. Keep fit in the 18th-floor fitness centre, where skyline city views enhance your workout experience. ... more   less 
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Also Known As:
Radisson Blu Hotel, Birmingham Hotel Birmingham
Radisson Birmingham
Birmingham Radisson
Radisson Sas Birmingham

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