Firstly I have to point out that I am not fussy at all, I really hate people who moan about the slightest thing at a hotel! But I personally wouldn’t be staying here again or at any of their hotels…..
The reason why we went with this hotel compared to other ones was because this one was bit more expensive and we thought least if we pay more we will have hassle free and be a nicer hotel so we can enjoy our weekend instead of worrying about the state of the hotel……. However it wasn’t worth paying that bit extra to stay here, wish I stayed someone where for cheaper and probably the same level of standard room
First our room was so dusty, I put my bag on the side, when I lifted it up the bottom was covered! The room wasn’t clean, the walls had all black marks on them and a lamp didn’t work (now I would never moan about this but it gets worse which is why I am writing this review)
I did not sleep well the whole 2 nights I was there, the air con unit even though it wasn’t on was making the worse noise, I am a light sleeper and this kept me up all night, by the time the manager came into our room to listen to the noise she did offer us to move however we did not have the time to move due to the event we was attending was starting and had to leave, she said if we wanted to move later she doesn’t think that will be possible because they will be booked, (I was quite angry as that was why we paid more to stay here so we didn’t have this hassle we wanted to get to our event and enjoy it)
I since then have written a complaint to the hotel and filled out the complaints forms online, I never got a response, I just kept getting automatic feed back forms…. By the time I did get a response it was to say that someone would be in contact and know one as still to this day and this was in OCTOBER I also took photos and a video recording of the noise in the room…. The way they have ignored me and dealt with the complain is so unorganized…and as I mentioned before I really don’t moan about much I am 24 and was away with my boyfriend and another couple so moaning and inspecting the room is the last thing we want to do……
but my whole argument is you pay a little more for this hotel compared to the competitors as you think you will get a nicer standard but it isnt the case I wish I had chosen a cheaper option because least you get what you pay for……
ALSO NOTE --- there are no shops around that area at all so most things you have to buy from the bar which is quite expensive
- Official Description (provided by the hotel):
- Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more less
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- Also Known As:
- Crowne Plaza Birmingham
- Birmingham Crowne Plaza