This review relates to the bar only and not the rooms or main restuarant. We had a business lunch at Malmaison as its one of my favourite hotel groups . From the outset I could tell that it was a bad choice , the waitress and manager were clearly unable to cope with the demands of 10 customers , I witnessed a crazed scenario of him pouring 2 colas 3 times , each time throwing them away for absolutely no reason ? It was just a chaotic scene of incompetence and down right laziness . Our meals took 35 minutes to arrive and as they were only sandwiches it really hard to imagine how they could cope with other meals. I have previously had issues with the staffing at Malmaison in Birmingham but today was just awful .. A cant cope attitude in a quiet bar makes for a terrible lunch.
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- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel