I booked the malmaison as a surprise for my husbands 30th birthday. booked online but eventually after searching their web page decided to go for the luxury double for the price of £109.00 for 1 night only.Then tried calling the spa in order to book a pamper package for my hubby only to have left 5 messages on their voicemail asking them to call me back as i wanted to book (this was 3 days prior to our arrival). I heard nothing even though i left messages i continued to call and no one answered.
Got to the hotel you have to park in the Mailbox carpark(£18.00) per 24 hours. to access the hotel we walked across the car park followed the exit and the hotel is on the right.
Checked in okay although reception area is dark, went directly to the room, although neat and clean i was dissapointed with the size, it's small not much room to manouvere. the room was cold when we entered and had to keep fiddling about with the thermostat, eventually we gave up and switched it off. I called the spa again, no answer left another message and went out. I never received a call back or a message.
I quickly popped into the spa only to be confronted with 1 very harrassed spa employee and 6 customers in the queue.
On a whole i was quite dissapointed that the room was so small and cold and the spa didn't even bother to call back. I wouldn't stay there again, overpriced and out of the way, i wish i had booked the hyatt on Broad Street. The spa just ruined my plans for my hubby as i wanted him to be pampered and relax and enjoy his birthday.
There is no pool, if there is then we werent aware of it!
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- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel