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Reviews (1,626)
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Reviewed 6 November 2017

Poor service from the staff. Booked a 'Delux' room.... nothing deluxe about it. Very dated decor, small room with no fridge/minibar. Rang reception to ask for an upgrade, yes absolutely no problem, went down to reception to organise to be told there are no rooms!! They apparently found one which looked no different apart from an empty fridge. There were no bathrobes, slippers or facecloths. I had to ask for these. We got locked out of our room (which was an extremely long walk from reception) twice. We noticed on the room bill we had been charged a 12.5% service charge ON TOP of the tip we left, we took a photo of our meal bill to prove it did not state we would get at automatic charge of 12.5%. We had to ask for this to be removed and also asked for the room upgrade charge to be removed which they did. I have stayed in a lot of Marriott's and this was by far the worst one for a Country Club. Disappointing.

  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank kingprawn66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul K, Front Office Manager at Forest of Arden Marriott Hotel & Country Club, responded to this reviewResponded 8 November 2017

Thank you for your review and time to provide feedback.

We are extremely sorry for the issues you have encountered. I can assure you that we will certainly look into the feedback and take all necessary steps so that this is not repeated, we will also develop our service and product so that we can continue to deliver experience which not only meet but exceed guest expectations.

Once again we are very sorry and hopefully our apology will be accepted we can get opportunity to welcome you back in future.

Yours sincerely,
Atul Kankrej
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017 via mobile

We had a room for 3 adults which meant two double beds (exceptionally comfortable!). Room of a good size with good facilities and nice furnishings.
Not enough people serving in the bar/restaurant the evening we were there - staff seemed rushed off their feet. However breakfast which we had paid for previously was excellent and the staff very attentive.
Main downside was the lack of power from the shower as well as the thick layer of dust in the vent behind it (which probably only became clear because I kept turning around to adjust the shower assuming that it couldn’t possibly be on the highest flow setting!)

Overall we were very satisfied for what we paid.

Stayed: November 2017, travelled with friends
Thank Susannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017 via mobile

Sat in the bar for fully thirty minutes with not one staff member offering to take an order. Eventually got up and ordered a drink from the bar and asked if I could eat something. Very obligingly given a menu and invited to take a seat. You guessed it, no one ever came back to take an order so back to the bar again. As I write this I am eagerly waiting to see if the order ever comes and how long it will take. With this level of attentiveness your residents could starve! Unimpressed so far!

Stayed: November 2017, travelled solo
Thank Mrs_HH_Alton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul K, Front Office Manager at Forest of Arden Marriott Hotel & Country Club, responded to this reviewResponded 6 November 2017

Thank you for your feedback and survey.

We are very sorry for the inconvenience caused to you due to service at the bar as was below expected standards.We are committed to deliver excellent customer service but we have not succeed. Please be advised that we will ensure to look into the feedback and take necessary action so that this experience is not repeated.

Apologies once again for the experience and hopefully with my apology you will keep experience aside and give us opportunity to welcome you back.

Yours sincerely,
Atul Kankrej
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Very friendly professional staff. Comfortable clean rooms. Huge selection at breakfast catering to all requirements. Leisure facilities were great. Pool temperature was perfect. Beautiful surroundings. 12noon checkout is brilliant, gives you plenty of time to get sorted before leaving. Breakfast served until 11am so no need to set alarms to catch it.

Stayed: October 2017
Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017

Staff at reception and bar were really helpful.
Comfy beds. Nice clean hotel. Good choice of food and drinks. Family friendly. Great pool. Excellent breakfast. Late check out a welcome extra.
Would recommend.

Stayed: October 2017, travelled with family
1  Thank Miss001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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