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Reviews (2,720)
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890
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Reviewed 5 April 2018

A last minute decision to stay here came after a bevy of train cancellations left me stranded. It thankfully manages to fulfil the golden rule of airport hotels - to be within walking distance of the terminal and a free monorail ride way from the train station. It took a ridiculous amount of time to check in.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank BoehmBawerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe U, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 6 April 2018

Good morning and thank you for your comments. I am sorry to hear you were left stranded due to train cancellations. I have noted your comments with regards to the check in too and whilst out of character, please rest assured this will be looked into. Thank you again for sharing.

With kind regards,

Christophe Ughetto

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Reviewed 4 April 2018

A few steps from the airport make this hotel ideal for early flights. Rooms quiet comfortable clean with tea and coffee facilities. staff helpful and polite food in bar was well cooked served promptly and tasty

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MalvernPaulT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe U, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 5 April 2018

Good morning and many thanks for taking the time to write a review. I have passed on your comments to the team and we are all delighted you enjoyed your stay with us. I hope to see you again soon.

With kind regards,

Christophe Ughetto

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Reviewed 4 April 2018

Stayed here for the umpteenth time the last Thursday In March. As ever an enjoyable stay from the moment we checked in till we left. The bar area is a lot better than it used to be, much more welcoming. Didn't eat in in hotel, as I feel that area lacks character. No complaints about comfort of room etc. A good airport hotel

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank dinglejohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe U, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 5 April 2018

Good morning and thank you so much for your regular custom. It is truly appreciated. I have shared your comments with the team. We are currently looking into the restaurant refurbishment and I hope you will like the new style when you next come and visit us. Once again, many thanks for your regular custom.

With kind regards,

Christophe Ughetto

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Reviewed 3 April 2018

Having travelled to the airport on a snowy Sunday afternoon on a train with no heating we were pleased to arrive at the nice warm Novotel. Ideally situated for the railway station via the monorail. We had booked a superior room & enjoyed the extra touches, a nespresso coffee machine, complimentary slippers, although only one pair for two people, nice toiletries. Went to the Spar shop to get fresh milk rather than use the awful uht pots of milk provided, would have thought this would be provided as there was a fridge in the room. Didn't like the separate toilet, it is tiny & it is almost impossible to get into & be able to close the door, also there isn't a sink in there so you are not able to wash your hands, having to go into the next door bathroom, can't see the point of it being separate. We didn't eat in the restaurant other than breakfast, which is served at 5am, ideal for us with an early flight. Self service breakfast was ok except for the eggs, tomato & black pudding which were stone cold. I would stay here again, & would have given an excellent rating if the bathroom was better laid out & the breakfast was hot.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank EdinaCloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe U, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 4 April 2018

Good morning,

Many thanks for taking the time to write a review. It is always much appreciated and your comments will be shared with the team. I hope to welcome you back next time you fly from Birmingham. Thank you once again.

With kind regards,

Christophe Ughetto

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Reviewed 31 March 2018 via mobile

We did 'park & go' to get us to the airport so had no issues with finding the hotel. A short walk across the airport grounds & it's in an absolutely fantastic location for all of the airport gates. Really cuts down on the hassle of getting to the airport for an early flight. Room was spacious & clean with the ususl facilities - Wi-Fi, tea & coffee, hairdryer, great bathroom, TV etc etc. Very little noise from airport traffic & certainly none that disturbed us. Bed comfy & a good night's sleep had. Quick check out & invoice emailed immediately. Would recommend & stay again.

Stayed: March 2018, travelled as a couple
Thank Jayne2126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe U, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 3 April 2018

Good afternoon and thank you for your kind review. I am delighted you had a good stay with us and hope to see you again soon. Thank you once again.

With kind regards,

Christophe Ughetto

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