Thank you for the lovely stay; we enjoyed our time there very much and we loved the apartment style and its closeness to the city.
It has a good view and is very spacious
We enjoyed a lovely short break in this stunning apartment. I have lots of food intolerances and so it is important to find accommodation way with a kitchen I can use - this one was very well equipped, clean and the fridge and freezer spacious. The layout of the flat is unique and inspiring. Spacious and yet cosy due to well thought out lighting and enough heating that works in an open plan space. We found it very easy to settle in for a short break and perfectly placed for all that we wanted to visit in Newcastle - we walked to the Hatton Gallery, City Hall and the Sage. The flat was very quiet and we had a fantastic undisturbed sleep. Would love to come back one day.
As a group of 5 friends living throughout Britain all of whom have turned 60 this year we have enjoyed several weekends around the country and after reading the reviews we looked forward to staying in Kenilworth House. The information we received before hand seemed good and we were given a telephone number to contact "Laura Bell"in case we needed further help.
The location was superb handy for local amenities and the neighbours were very friendly offering us advice on where to visit. However although we had booked for 5 there was only bed linen for 4- plenty of spare quilts pillows and towels but as some of them were stained we were reluctant to use them without linen . There was no response to our text or phone call which we sent on the Saturday night. On the Monday the upstairs shower leaked onto the microwave - on looking at the ceiling this had been patched up previously. This time our text was answered with an apology of not getting back to us sooner and a promise that clean linen would be sent that day but it had not arrived by the time we left on the Tuesday. Hardly fitting the tripadvisor information of " Luxury Eyption bedding and towels provided for all guests".
The kitchen was well equipped with some things but there was no instruction manual for the cooker so it took us sometime to work out that you had to have the time set on the cooker before it would work then came the problem of how to remove hot items from the oven no oven gloves or handle for the grill pan! And when the shower leaked on the microwave cooking became an interesting challenge. There was only one bin liner and 2 dishwasher tablet left for a 3night stay- we left the extra ones we bought under the sink.
Location was good, wifi speed good, company good and the appartment had obviously been luxurious at one time but it is now in need of some TLC.
We left a list of other items that we had concerns about but have received no further communication from either Grace or Laura despite further text messages. Sorry this appears as one big moan but as the fifth member had to sleep on the day bed using decorative throws we felt that it did not live up to how it was advertised and was not the end we had hoped to have to our around Britain 60th birthday tour.
Would recommend Newcastle in general, Escape, Uno's restaurant and theGolden Moon takeaway and that Grace and Laura think about their customer service and about updating this property.
Perfect apartment for a short city break. The accommodation was very relaxed and contemporary at the same time. Fab views of the city and a short walk to great cafes and restaurants. Highly recommend this place.
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