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All reviews city centre car park next door train station free breakfast beans multi story car park sofa bed busy road excellent location st james park self service reception staff stag and hen parties budget hotel min walk yogurt checking in
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Reviewed 6 October 2017

Stayed one night ahead of a cruise 2 weeks ago, we were booked in by a lovely chap called Derek, we were grumpy as it was raining hard and we were wet though but he lifted our mood with his friendly humour refering to my husband Richard as Ricardo during some banter we had with him, he took the time to find my membership details i had forgotten nothing was too much trouble, next our room which was clean and very comfy no complaints from us all good, next we decided to go out to find a place to eat still heavy rain, and as we got to the door Derek came up to us with a umbrella for us to borrow, Gold star to Derek excellent customer service

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank RetfordUkWesties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine W, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded 9 October 2017

Dear Valued Guest

Thank you for your amazing 5 star review.
We are so pleased that you enjoyed your stay with us and found your room clean and very comfortable.
It is always hugely motivating when one take the time to acknowledge a member of staff and we are particularly appreciative of your comments about Derek who it seems gave you a very warm welcome. We will pass your nice comments on to him.
We hope to see you again on your next trip to Newcastle.

Kind regards
Sonia
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

Stayed overnight here. We have been before. We find this really convenient for overnight stays as it is close to the Central Station and you can walk all over the City from here. Reception was good with friendly and helpful staff. Staff advised on the multi storey car park - you pay until 5 pm when the car park is free so we arrived around 430 pm on the Saturday and were leaving on the Sunday so for £3.50 we had an overnight stay. Our room was spacious and clean. Bed was big and very comfortable. Tea and coffee making in the room. Breakfast was very good. Self service and a buffet selection of both hot and cold foods. Excellent selection. I love porridge and they have moved over pots rather than home made. However, this was nicer than it looked. Check out was very good. Really good, excellent value, would definitely recommend.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank McDonald184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine W, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded 6 October 2017

Dear Valued Guest

Thank you for your review of our hotel.
We are pleased that you enjoyed your stay with us during your City Centre break.
We are also pleased that you found us in a good location for getting about the City.
Our staff will be happy with your nice comments about the rooms and our breakfast which we are glad you enjoyed. We pride ourselves on great customer service from check-in to check out it is nice to hear that you found us to be friendly and helpful especially with advice about car parking.
We do hope to see you back once again on your next visit to Newcastle.

Kind regards
Sonia
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

Modern hotel with friendly staff. Our room included a couch for extra seating. Firm and soft pillows available for bed..take your pick. Clean bathroom with body wash/shampoo dispenser in shower AND a water closet. Good English breakfast, although I wasn't crazy about the scrambled eggs. Liked the espresso/coffee/chocolate machine. Close walk to hotel from train station. Restaurants nearby (recommend Blackfriars and the Purple Bear restaurants and the Bridge Hotel pub).

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank GailLHerndonVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

We stayed for one night at this hotel and had a really enjoyable stay. The rooms are clean and the beds are really comfy. The bathroom was clean and modern. The staff were all friendly and extremely helpful. We got a decent breakfast in the morning. Considering the hotel is located right in the city centre next to the night clubs and main roads I found it to be surprisingly quiet and peaceful. Also it was a short walk from the night life, no need for taxis! Would stay again and highly recommend.

Stayed: September 2017, travelled with friends
Thank Salathon82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 September 2017

Dear Valued Guest

Thank you for your lovely 5 star review.
We are pleased that you had a really enjoyable stay with us and found us to be in a good location for the City Centre.
We are also pleased that you found your room clean and your bed comfortable and that you enjoyed your buffet breakfast.
Our staff pride themselves on great customer service and will be happy to hear that you found us all friendly and extremely helpful.
We are delighted that you would recommend us and hope to see you again on your next visit to Newcastle.

Kind regards
Sonia
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Stayed at this hotel for one night as had to be at the RVI hospital early the following day. Stayed in a wheelchair accessible twin room. The room was lovely, big, stylish and clean, the bathroom was brilliantly fitted with helpful rails and was huge. The beds were very comfy. The reception staff and breakfast staff were so helpful, and considerate of my needs. The multi story car park right next door made parking so easy and was very reasonably!y priced. The location was very central, but quiet. I am going to book again for my next hospital visit in December as it suited my needs perfectly and made what could've been a stressful occasion feel more like a mini break.

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank SarahY1139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 September 2017

Dear Valued Guest

Thank you for your amazing 5 star review.
We are so pleased that you enjoyed your stay with us and found us to be in an ideal location for your hospital visit.
We are also pleased that you found your room clean and comfortable with all the amenities you needed.
Our staff pride themselves on great customer service from check in to check out and will appreciate your nice comments.
We look forward to seeing you again in December.

Kind regards
Sonia
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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