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“Handy for City Centre”

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Holiday Inn Express Newcastle City Centre
Certificate of Excellence
Reviewed 10 October 2017

Well situated close to the railway station and city centre 5 minutes walk. Clean, tidy and modern rooms. Breakfast buffet was limited in choice though. Apparently groups that booked in were asked for a damage deposit as well.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank 19H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine W, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded 11 October 2017

Dear Valued Guest

Thank you for your review of our hotel.
We are pleased that you enjoyed your stay with us and found us to be in a good location for you.
We are also pleased that you found our hotel to be clean, tidy and modern.
We hope to see you again in the future.

Kind regards
Sonia
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,232)
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35 - 39 of 1,232 reviews

Reviewed 6 October 2017

Stayed one night ahead of a cruise 2 weeks ago, we were booked in by a lovely chap called Derek, we were grumpy as it was raining hard and we were wet though but he lifted our mood with his friendly humour refering to my husband Richard as Ricardo during some banter we had with him, he took the time to find my membership details i had forgotten nothing was too much trouble, next our room which was clean and very comfy no complaints from us all good, next we decided to go out to find a place to eat still heavy rain, and as we got to the door Derek came up to us with a umbrella for us to borrow, Gold star to Derek excellent customer service

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank RetfordUkWesties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine W, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded 9 October 2017

Dear Valued Guest

Thank you for your amazing 5 star review.
We are so pleased that you enjoyed your stay with us and found your room clean and very comfortable.
It is always hugely motivating when one take the time to acknowledge a member of staff and we are particularly appreciative of your comments about Derek who it seems gave you a very warm welcome. We will pass your nice comments on to him.
We hope to see you again on your next trip to Newcastle.

Kind regards
Sonia
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

Stayed overnight here. We have been before. We find this really convenient for overnight stays as it is close to the Central Station and you can walk all over the City from here. Reception was good with friendly and helpful staff. Staff advised on the multi storey car park - you pay until 5 pm when the car park is free so we arrived around 430 pm on the Saturday and were leaving on the Sunday so for £3.50 we had an overnight stay. Our room was spacious and clean. Bed was big and very comfortable. Tea and coffee making in the room. Breakfast was very good. Self service and a buffet selection of both hot and cold foods. Excellent selection. I love porridge and they have moved over pots rather than home made. However, this was nicer than it looked. Check out was very good. Really good, excellent value, would definitely recommend.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank McDonald184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine W, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded 6 October 2017

Dear Valued Guest

Thank you for your review of our hotel.
We are pleased that you enjoyed your stay with us during your City Centre break.
We are also pleased that you found us in a good location for getting about the City.
Our staff will be happy with your nice comments about the rooms and our breakfast which we are glad you enjoyed. We pride ourselves on great customer service from check-in to check out it is nice to hear that you found us to be friendly and helpful especially with advice about car parking.
We do hope to see you back once again on your next visit to Newcastle.

Kind regards
Sonia
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

Modern hotel with friendly staff. Our room included a couch for extra seating. Firm and soft pillows available for bed..take your pick. Clean bathroom with body wash/shampoo dispenser in shower AND a water closet. Good English breakfast, although I wasn't crazy about the scrambled eggs. Liked the espresso/coffee/chocolate machine. Close walk to hotel from train station. Restaurants nearby (recommend Blackfriars and the Purple Bear restaurants and the Bridge Hotel pub).

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank GailLHerndonVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

We stayed for one night at this hotel and had a really enjoyable stay. The rooms are clean and the beds are really comfy. The bathroom was clean and modern. The staff were all friendly and extremely helpful. We got a decent breakfast in the morning. Considering the hotel is located right in the city centre next to the night clubs and main roads I found it to be surprisingly quiet and peaceful. Also it was a short walk from the night life, no need for taxis! Would stay again and highly recommend.

Stayed: September 2017, travelled with friends
Thank Salathon82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 September 2017

Dear Valued Guest

Thank you for your lovely 5 star review.
We are pleased that you had a really enjoyable stay with us and found us to be in a good location for the City Centre.
We are also pleased that you found your room clean and your bed comfortable and that you enjoyed your buffet breakfast.
Our staff pride themselves on great customer service and will be happy to hear that you found us all friendly and extremely helpful.
We are delighted that you would recommend us and hope to see you again on your next visit to Newcastle.

Kind regards
Sonia
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Newcastle City Centre

Address: Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4EU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #16 of 83 Hotels in Newcastle upon Tyne
Price Range: €56 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Newcastle City Centre 3*
Number of rooms: 130
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day right at our Express Start buffet breakfast which is always included and enjoy a choice of both hot and continental items. Ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our free Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn

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