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“Modern and Central”

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Holiday Inn Express Newcastle City Centre
Certificate of Excellence
Reviewed 10 February 2012

Pros: Central 5 mins from Station and public transport/ clean/ basic / good breakfast complimentary papers/ tea making equipment in room/helpful staff
Cons: £10 charge for internet in rooms/ charge for leaving luggage/ continuous TV in public room/ no room safe and very very limited safe facilities at reception/ no wardrobe or drawers for clothing hence really only okay for 1 max 2 nights.

Room Tip: Rooms overlooking square not over Boulevard if you want to be quiet.
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  • Stayed: February 2012, travelled solo
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Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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878 - 882 of 1,197 reviews

Reviewed 9 February 2012

Stayed here for 3 nights, staff very helpful and pleasant. Gave us a room on the top floor as they had a party staying on the Friday night. Comfortable room nice and clean. Complimentary breakfast which is very adequate for us, as we do not have big appetites.
Very central situated, compared with prices in other Hotels we would definately return.

Room Tip: Ask for a top floor
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  • Stayed: February 2012, travelled as a couple
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Thank JORGE848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded 21 March 2012

Thank you for taking the time to write a review of your stay with us. I am pleased that you enjoyed your stay with us and you found your room to your liking. We hope that you make a return visit to Newcastle where we will be delighted to welcome you again. Please call us in advance and we will make sure that your room is on the higher floor again.

Lorraine Watson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2012

I stayed in the Holiday Inn Express in Newcastle City Centre in Sept 2011 (in the toon for the Great North Run). The hotel was very busy with many runners in town. The staff were very efficient, booking everyone one in quickjly without fuss. The room was clean, basic enough but more than sufficient. A comprehensive buffet breakfast was included in the rate which was appreciated. There wasn't much of interest (to me at least) in the immediate vicinity but the hotel is only a 10 min walk or so from Newcastle city centre. Its around 5 minutes form the nearest Metro station (we got the Metro from the airport).

One minor gripe; When we stayed the Internet kiosk was not working

In summary: this hotel is a great value hotel which I don't hesitate to recommend.

  • Stayed: September 2011, travelled as a couple
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Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cal12, General Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded 21 March 2012

Thank you for taking the time to provide us with feedback from your stay with us. I am pleased that you enjoyed your stay and hope you will returning again this year to take part in the Great North Run. I will pass on your comments to the team thanking them for thier efficient service.
I must also apologise for internet kiosk not functioning during your stay this issue has been resolved.

Lorraine Watson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2012

Good location for Metro Centre. Room clean. beds comfortable, could have done with 2 chairs as it was a twin room! Breakfast good except for hot buffet, only eggs, sausage and beans. beans ran out quickly and on asking we were told there weren't any more. In a hotel?
Let down by rowdy party on 2nd night in close proximity to our room. As hotel was not busy it would have been a good idea to put them away from families and couples as predictably they came in at 2.45 and were very noisy.
Check in was good, pleasant and efficient.
Good deal with Easybreaks, including £17 voucher to spend at Frankie and Bennys for evening meals. Staff there were very good.
Urban location.
Durham well worth a visit.
Would use this hotel again on the same deal.

  • Stayed: January 2012, travelled with family
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Thank JaneKane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

This hotel does everything you would expect from a Holiday Inn Express - decent service, clean rooms, comfy bed and a decent buffet breakfast. It's also 10 mins walk from the city centre and has cheap parking (free overnight!) right next door. So far, so good....!

Really, there's nothing to complain about at all, until 3am that is, when the drunken revellers (think multiple stag & hen parties) come stumbling, shouting, crying, singing and banging along the corridoors completely unchallenged by the hotel staff. On this stay we heard moderate noise from 3am to 5.30am - it wasn't unbearably loud, but even my fiance who sleeps very heavily was woken by it when some drunken chap has lost his key and pounded on an adjacent door for a good 10 minutes trying to rouse a friend sleeping inside. Once the door opened cue hysterical crying from a woman who had it seemed, come home with the sleeping friend and who was then unceremoniously sent on her way at 4.30am so that drunken man could reclaim his bed. This among general rowdiness over the couple of hours didn't lead to a fantastic nights sleep. That said, this wasn't too bad in contrast to last time I stayed here when I had the misfortune to book on a weekend when Newcastle's much loved football team were playing at home and the hotel was complete bedlam from 11pm to 7am with the police called and arriving with sirens blaring 3 times.

Overall, know what you're getting yourself into and if you can, ask for a room at the far end of the corridoor, the further away you can be from the lifts the fewer people will be tramping past your door in the early hours and also on the back of the building so that you won't overlook the crowd of smokers outside the entrance. Also, avoid this place like the plague on match days. If however you will be so drunk that you'll sleep through anything, and/or actually are on a stag or hen do, this is the place for you.

NB: It's probably lovely and quiet through the week!

Room Tip: go to the far end of the corridoor and back of the building for the quietest night
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  • Stayed: January 2012, travelled as a couple
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Thank MrsMeatballs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Newcastle City Centre

Address: Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4EU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#9 Family Hotel in Newcastle upon Tyne
Price Range: €59 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Newcastle City Centre 3*
Number of rooms: 130
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day right at our Express Start buffet breakfast which is always included and enjoy a choice of both hot and continental items. Ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our free Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn

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