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    Reviews (1,767)
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    Show reviews that mention
    All reviewsst james parkshark clubsharks barfridge and microwavefootball groundfootball stadiumking roomkitchen areawet roomair concity centrerain showerbathroom floorbar downstairslovely hoteleldon squarecar park
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    108 - 113 of 1,768 reviews
    Reviewed 22 May 2018

    Very good hotel handy for the city centre, plenty of bars nearby staff where very friendly rooms where very spacious and clean, handy for St

    James park overall very good stay will definitely stay again

    • Stayed: May 2018, travelled as a couple
      • Value
      • Location
      • Service
    1  Thank jacquelinecT8963YV
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 21 May 2018 via mobile

    Staff where very helpfully in every way
    Rooms where very clean and spacious which where good for disabled people with wheelchairs
    Would return again as we had a good family time
    Easy place to get to plus enjoyable walk to the town area And good access for every one
    Every wheelchair friendly too

    Stayed: May 2018, travelled as a couple
    Thank Joanne F
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 10 June 2018

    Dear Joanne F,

    Thank you so much for your lovely feedback regarding your recent stay with us at Sandman Signature Hotel Newcastle.

    I am delighted that our excellent guest services team continue to offer such a high standard of customer service to our guests.

    We are very lucky to be positioned in such a central spot in the City.

    We look forward to welcoming you back in the future.

    Kindest regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 May 2018

    my room was fully equipped with a full kitchen and king size bed. very clean and comfortable. we also had a private balcony which was great as the weather was very hot. Its close to all amenities buses train station shops ect and straight opposite st.james park football ground. The staff are lovely and very helpful. I love this hotel and have been on many occasions

    • Stayed: May 2018, travelled with family
      • Location
      • Sleep Quality
      • Service
    Thank Elsie S
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 10 June 2018

    Dear Elsie S,

    Thank you for choosing to stay with us at Sandman Signature Hotel Newcastle, we value your loyalty.

    I am delighted to hear that our team continue to offer excellent customer service to you every time.

    We are very lucky to be located in such a central spot in the City.

    If you do return to us again, please contact us direct at gsm_newcastle@sandmanhotels.co.uk, we would like to show our appreciation for your loyalty.

    Kindest regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 May 2018 via mobile

    The room was small but perfectly formed. Super comfy bed and nice toiletries/bathroom. Staff were super friendly and helpful. Only problem was having to be out of the car park at 9am due to some event so no long lie but this was down to the council and not the hotel.

    Stayed: May 2018, travelled with family
    Thank Gillypopstar
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 10 June 2018

    Dear Gillypopstar,

    Thank you for choosing Sandman Signature Hotel Newcastle for your stay.

    I am delighted to see that our Guest Services team have offered you our usual high standard of customer service.

    I do apologise for the inconvenience caused by the Magic weekend fanzone taking over our carpark, but as you rightfully stated, this was enforced by Newcastle City Council.

    We look forward to welcoming you back to the hotel in the future.

    Kindest regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 May 2018

    Bit of a mixed bag. check in was efficient and courteous. we were even given a choice of rooms.
    I chose the hotel as it was close to the train station and not far from Gosforth where we had to get to early on the Saturday morning.
    we had a late lunch of some tasty bar food. the bar staff were polite and helpful and a good selection of food and drink, but London prices.
    breakfast was served from 7.30 in the morning and we were there at 7.30 as we had to be out early. food was hot and plentiful and a good choice of cereals, fruit etc.
    however, on the Sunday morning, when we did not have to be up early and got to breakfast at 10am, the buffet was virtually empty of everything, nobody was being proactive in addressing the situation, none of the tables had been reset after use, so everywhere was messy and it was difficult to locate any staff to ask for anything.
    very poor management.
    the room was clean, quite small but adequate. a bit of a squeeze getting into and out of bed as my side was right next to the wall. unable to move it centrally as the bedside tables were fixed to the wall, with the bed wedged between.
    As Sunday was a match day, the football supporters were waiting outside the restaurant/bar where breakfast is served, waiting to get drinks at 1100. had it not been for a security guard who was patrolling the area, who asked people to wait outside the building I feel we would have had unwanted company.

    Room Tip: choose a room on the upper floors, the hotel is in the middle of a ring road and opposite St James park
    • Stayed: May 2018, travelled as a couple
      • Value
      • Sleep Quality
      • Service
    2  Thank Lucy M
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 10 June 2018

    Dear Lucy M,

    Thank you for your feedback regarding your stay with us at Sandman Signature Hotel Newcastle.

    I am delighted to see our guest service team offered our usual high standard of customer service and you found our location convenient. We are very lucky to be located in such an ideal spot in the City.

    I am sorry your experience at Breakfast did not match up in your experience. I will pass your comments on to Shark Club so they can review this and make improvements where necessary.

    I do hope we can welcome you back in the future.

    Kindest regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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