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Reviewed 23 July 2021 via mobile

Fantastic stay at Malmaison. Great to have some normality again. Every staff member we came into contact with were friendly and polite, especially Tirso who provided first class service at breakfast. We will definitely be back!

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Resort192273
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 29 July 2021

Dear Resort192273

Thank you for taking the time to leave us your 5 star review.

It's a pleasure to read that you had such a fantastic stay.

We look forward to welcoming you back again soon.

Kind regards,

Chris Lyall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2021 via mobile

Very nice hotel. Great location with a room overlooking the Millennium Bridge. Very good check-in and well equipped room. The only fly in the ointment was a large stain on the headboard. Not hard to see so should have been removed. That apart would stay again.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank BurnsandFrance
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 22 July 2021

Dear BurnsandFrance

Thank you for taking the time to leave us your review.

I'm pleased to read that you had a great stay with us and I apologise that you found a stain on your headboard - I will ask my housekeeping team to look at this straight away.

Kind regards,

Chris Lyall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2021

Came for afternoon tea with a friend.
The food was amazing - they even swapped some of the items due to allergies and food dislikes.
The server - Tessie was fabulous. She remembered our names and was very attentive.
Will be back again soon!!

Date of stay: July 2021
Trip type: Travelled with friends
Thank R438RGalisonb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 22 July 2021

Dear R438RGalisonb

Thank you for leaving us your great review.

I will be sure to pass on your kind words to Tessie and the team.

Kind regards,

Chris Lyall
General Manager

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Reviewed 20 July 2021 via mobile

Lovely hotel with a fantastic location.
We travel a lot and had just landed in from the states for work.
What made our stay make me write a review are the amazing team members that are an absolute credit to the hotel.
Reception were so friendly and warm.
Megan & Adam in the restaurant for dinner could not have been more helpful and lovely.
Then the breakfast team of Tirso & Tessie just made the end to our stay memorable and we left very impressed. Nothing was a problem and they went above and beyond.

Date of stay: June 2021
Trip type: Travelled with friends
Thank 298kati
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 22 July 2021

Dear 298kati

Thank you for taking the time to review your recent visit to Malmaison Newcastle.

I will be sure to pass on your kind words to Megan ,Adam, Tirso & Tessie.

We hope to welcome you back again soon.

Kind regards,

Chris Lyall
General Manager

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Reviewed 19 July 2021 via mobile

My wife and I along with our young daughter needed to stop over in Newcastle for a quiet Sunday night. We arrived early and the lovely check-in staff got us in hours earlier than expected. The suite was such a nice standard and we were provided with a nice and clean travel cot that we were able to put into the sectioned off area for our daughter to sleep. Great sleep and very comfortable bed too. We were woken earlier than expected thanks to an excitable 20 month old so called reception who were able to change our breakfast slot no problems. Tessie and Tirzo the waiting staff were fantastic and just so attentive to our needs. Such a credit to the company and would be half the reason I would return for another stay! Excellent room view too :)

Date of stay: July 2021
Trip type: Travelled with family
Thank 979brycew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 22 July 2021

Dear 979brycew

Thank you for taking the time to leave us your 5 star review.

It's always a pleasure to read such positive comments from our guests and it really means a lot to the team to hear that their efforts don't go un-noticed.

We hope we have an opportunity to welcome you back again soon.

Kind regards,

Chris Lyall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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