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Reviews (3,874)
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Traveller rating
2,224
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87
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All reviews millennium bridge bridge view bottomless brunch corner suite afternoon tea sunday lunch eggs benedict mini bar cooked breakfast course meal birthday treat lovely hotel superior room an upgrade car park a lovely stay lovely room
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1 - 6 of 3,874 reviews
Reviewed 8 November 2020

I visited this hotel with my wife in October,we stayed for one night with the date night package and we throughly enjoyed our stay,the service was absolutely fantastic and especially from rhys who was excellent

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank Ptc123travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 11 November 2020

Dear Ptc123travel

Thank you for taking the time to leave us your 5 star review.

It's always a pleasure to read such positive comments about the staff and I'll be sure to pass your kind words to Rhys.

Kind regards,

Chris Lyall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2020 via mobile

The staff at Newcastle Malmaison made sure our wedding day and night went perfectly.
We really enjoyed our (much needed) breakfast, Tirso made sure we had everything we needed to recover from the night before.

Date of stay: November 2020
Trip type: Travelled with family
1  Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 11 November 2020

Dear Sam H,

Thank you for leaving your great review.

It's a pleasure to read that you enjoyed your special day with us and that Tirso ensured you were well looked after the next morning.

We look forward to welcoming you back soon.

Kind regards,

Chris Lyall
General Manager

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Reviewed 3 November 2020

My wife and I stayed here for one night last week, the room was clean and had a good view across the river and the millennium bridge. We had one the best check-ins by David who was very informative of the hotel amenities and the surrounding area, offering to organize a taxi to take us into town. Breakfast was very good, we were served by Tirso who was extremely professional and very attentive and made breakfast a nice experience. They should both be commended on their professionalism.

Date of stay: October 2020
    • Value
    • Location
    • Service
1  Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 11 November 2020

Dear Tim S

Thank you for taking the time to review your recent visit to Malmaison Newcastle.

I'm pleased to read that you had such an enjoyable time and that the team looked after you so well.

We look forward to welcoming you back again soon.

Kind regards,

Chris Lyall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2020 via mobile

One night package, DB&B and a bottle of champagne..........
Good dinner & breakfast, good service, thanks Rhys and Emma for breakfast..........
Nice spacious room looking up the river.
Did the job very well, thanks.

Date of stay: October 2020
Trip type: Travelled as a couple
3  Thank J0n0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 2 November 2020

Dear J0n0000,

Thank you for taking the time to leave us your review?

It's a pleasure to read that you had an enjoyable time and that Rhys & Emma looked after you so well.

We look forward to welcoming you back again soon.

Kind regards,

Chris Lyall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2020

Having stayed at other Malmaison hotels I was expecting a very high standard. I was somewhat disappointed. On entering the reception area it was not easy to find the desk as it was so dark inside.
Our room was comfortable and looked out over the Millennium Bridge and the Tyne which was very interesting. However, the decor was all black and grey which didn't really appeal to me. The bed was huge and very comfortable. Our package gave us an evening meal as well as breakfasts. The food was very good but there was a really limited menu especially as I am vegetarian..
Breakfast was a bit of a nightmare. All the buffet was still there but served individually by one member of staff. This led to enormous queues. Throughout the hotel there did not seem to be enough staff. We are both disabled but there was no help with luggage.
We enjoyed Newcastle. I never realised that it still had some city walls and our walk along the history trail was very enjoyable. The shopping in Newcastle is also excellent

Room tip: Tyne view of the bridge
Date of stay: September 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank jsmoraczewska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Lyall, General Manager at Malmaison Newcastle, responded to this reviewResponded 2 November 2020

Dear jsmoraczewska,

Thank you for taking the time to leave us a review of your recent stay.

Please accept my apologies that the decor and ambiance did not live up to your expectations.

We have been forced to change how we operate due to local restrictions, in particular the breakfast service all must be served direct to the table which can be time consuming at times.

I'm sorry that this wasn't as speedy as you would have like but it would be great if we were able to welcome you back again when some of these restrictions have been lifted.

Kind regards,

Chris Lyall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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