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9 - 14 of 1,019 reviews
Reviewed 29 July 2020 via mobile

Out of all the holiday inns Iv visited this one is.... Absolutely fantastic !!! Without a doubt THE BEST staff, accommodating, friendly and especially with covid 19 it was made to feel as normal as possible. The staff were all fantastic however a HUGE thanks to Richard, Christine, Adam and Katie. These guys deserve a medal for the service Heathway provide. They constantly shining and aiming to make sure all guests were happy. During my stay I witnessed these guys go above and beyond for customer service. When I come back to Newcastle I wouldn’t even consider booking another hotel. we only originally booked one night but ended up booking another because it was such a good weekend. See you soon guys. (P.s - bacon rolls were fantastic)

Date of stay: July 2020
Trip type: Travelled as a couple
Thank sarahw0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhys Brown, Owner at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 30 July 2020

Wow - thanks for the super review, sarahw0714.

With all the hard work the team have put in for welcoming our guests back, it's rewarding to see such lovely comments like yours and I'm positive the team will too. We pride ourselves in having a team of superheros who go out of their way for our guests, thank you for then choosing to extend your weekend with us.

Hopefully it won't be long until to visit again.

Stay Safe!
Rhys B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2020 via mobile

Had a great experience from start to finish. Staff were amazing. Gentleman from Liverpool (please excuse my ignorance, I didn't get his name) was fantastic. Nothing was too much for him. But all staff members were very welcoming and even had a run down on places to visit from one member of staff. Rooms were as you would expect for Holiday inn express basic but spotlessly clean. Loved the toilet door idea, where you could shut off the toilet for extra privacy. Had a room right next to railway line but rarely heard trains and not an issue. Take away breakfast was fine considering it was limited due to current restrictions. Pub across the road serves great food too and within walking distance of metro centre and retail park with various food outlets. Overall great stay and fantastic value for money.

Date of stay: July 2020
Trip type: Travelled with family
2  Thank mpmorgan1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Saad, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 3 September 2020

Dear mpmorgan1974,
Thank you for taking the time to review your recent stay with us.
Adam will be thrilled with your kind words as will the rest of the team, I am happy you found your room to be spotless.
Thank you again for your amazing 5 star review, it is feedback such as yours that encourages us to go the extra mile for each guest staying with us.
We look forward to welcoming you back to the hotel on your next visit to Newcastle.
King Regards,

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Reviewed 12 July 2020 via mobile

Start wae Adam who works behind reception who been brilliant. If I had any problems and he in I see him, after what been happen. I can't say anymore about this hotel. Love this hotel day in day out everyime I been

Date of stay: July 2020
Trip type: Travelled with family
Thank nathanforrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey Byrne, Owner at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 15 July 2020

Thanks for the lovely review!

Adam will be chuffed to see you've personally mentioned him.

We can't wait to welcome you back in the future!

Best wishes,
Lindsey B

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Reviewed 16 April 2020

A good breakfast was included in the price. Much better value than the premier inn and travelodge. The pillows were a bit high but apart from that a good stay. Well located for the Metro Centre shopping facilities.

Room tip: We booked an accessible room which was connected to our other booked room. Very nice
Date of stay: December 2019
    • Value
    • Location
    • Service
Thank Sarnie100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Saad, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 3 September 2020

Dear Sarnie100,
Thank you for taking the time to review your recent stay with us.
I am happy you found your stay to be of good value and found our location convenient.
Our rooms all have 2 soft pillows and two hard ones, if it is not the case on your next stay please let on of our team members know.
We look forward to welcoming you back to the hotel in the near future.
Best Regards,

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Reviewed 1 March 2020 via mobile

Had an overnight stay booked at last minute. Typical Holiday Inn Express with fast check in, clean reasonably well equipped room with iron and board. Decent Wi-fi in room and public areas. Evening meal menu very limited but a couple of restaurants close by.
Standard self service breakfast but on this occasion the hotel was full and couldn’t get a table at 08.30
Free parking.

Date of stay: February 2020
Trip type: Travelled on business
Thank Graeme K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 3 March 2020

Dear Graeme K
Thank you for you review regarding your recent stay at the Hotel the team are pleased you enjoyed your stay with us and you found the rooms to clean and reasonably equipped.
It was unfortunate that the breakfast was so busy at the time you come down, this was down to a lot of events going on in the city especially sport events and they tend to come down early.
We do hope that this has not put you off staying with us again in the future.
Kind Regards
Sharon Horrocks

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