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Reviewed 31 August 2018

We had a comfortable two night stay at the hotel. Check-in was quick, the room comfortable, large and clean. A large selection of food at breakfast, the food area kept clean and food replenished when needed. Great to have parking outside which was already included in the price.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dianna Elizabet... O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 3 September 2018

Dear Dianna,

Thank you for your great review. I am super delighted to read you were happy with all aspects of your stay especially our Express start breakfast. Our car parking is definitely one of the highlights of our product

We look forward to seeing you again soon


Andrew Huskisson | Deputy General Manager

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Reviewed 30 August 2018 via mobile

We only stayed one night but were treated as though we were regular customers.
The room was as usual at Holiday Express comfortable and spotless. The breakfast was also very tasty. I would recommend this well situated hotel.

Stayed: August 2018, travelled as a couple
Thank Jasper2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 3 September 2018

Dear Jasper2002,

Thank you so much for taking the time to review your stay with us. It is always great to read that our regular guests are happy with their overall stay enough to continue to come back to us.

We look forward to welcoming you back to the hotel soon

Kind regards

Andrew Huskisson | Deputy General Manager

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Reviewed 28 August 2018

Arrived to find very adequate parking.Reception staff very polite and helpful. Room clean and tidy and although extra bed had been put up, staff checked everything was ok and came up quickly to sort out spare bed.Only issue in room is the heat. No aircon and too much traffic noise to open window. Fan provided but of of little use to cool the room. Hence a poor sleep.
Breakfast more than adequate but hot food could have been hotter.Dining area light and airy.
Overall would stay again but try and have a room not facing the main road.

Room Tip: Choose a room not looking towards main road
  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank PandC60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 30 August 2018

Dear PandC60
Thank you for taking the time to review your recent stay at the Holiday Inn Express Newcastle Metro.
The Hotel does have a very large car park so there is ample amount of parking spaces for all our guests.
I am pleased to see the team at the Hotel where their usual polite and helpful selves and the rooms where clean and tidy.
The rooms at the Hotel have been very warm due to the recent heatwave we have had, however we do have a fan in every room and offer extra sheets instead of having a duvet so our guest can have a better sleep.
Please don't hesitate to contact the Hotel when you next book and request a room away from the road side we will do our upmost to fulfil you request.
Kind Regards
Sharon Horrocks
Guest Service Manager

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Reviewed 27 August 2018 via mobile

This is another great hotel for a short stay. Holiday Inn express do this very well, comfy beds and quiet rooms, all that’s needed. The staff were friendly and helpful. The room as usual was spotlessly clean.
Not a lot of choice for breakfast but very well cooked and again the breakfast staff were great and very friendly. All in all a nice stay and I will return soon.

Stayed: August 2018, travelled with family
Thank Neil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 28 August 2018

Dear Neil G,

Thank you for taking your time to leave a Great review, It is fantastic to hear that you enjoy staying in Holiday inn Express hotels and we fulfilled your needs from a spotless quiet room to very friendly staff, We take all feedback onboard about breakfast to achieve the best standards for everyone.


We look forward to seeing you again soon.

Kind Regards

Lauren

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Reviewed 27 August 2018 via mobile

Stopped at the holiday inn express in July for one night , from entering the hotel the lady and gentleman on reception could not have been more welcoming. We had early flights booked the next day and the lady told us that we would still get something for breakfast, and sure enough when we got down to the reception area a friendly young man appeared and told us to pop round to the dining area and help our selves, he even sorted bacon butties , excellent start to our holidays .
Can not fault this hotel, clean rooms, comfortable beds, excellent shower, & lovely staff.
This is the hotel I will be using when I fly from Newcastle airport.

Stayed: July 2018, travelled with family
Thank Andy-Robbo232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded 28 August 2018

Dear Andy-Robbo232,

Thank you for leaving a Fantastic Review, we are extremely happy that you thoroughly enjoyed your stay from entering the hotel to leaving. We take pride to make sure guests all feel welcomed and at home. We hope you had an excellent holiday, We hope to see you again on your next adventure.

Kind Regards
Lauren

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