I booked 2 nights at the George and Pilgrims on booking.com 3 weeks ahead of my stay. I used the 'pets allowed' filter as I was planning to take my dog. This hotel repeatedly came up at the top of the list with the filter applied. Just to be sure, I sent a message on the special request section of the booking form asking if it was ok to bring my dog. I received no contact from the hotel and the day before I left I sent an email to say 'haven't heard from you, but arriving as planned with one well behaved dog tomorrow' .... nothing. I arrived after a 3 hr drive and stood at reception waiting to be checked in and was ignored for a good 4-5 mins, despite making polite noises. The man behind the reception window (large,grey hair and beard) said 'we don't allow dogs.' I mentioned the two messages I had sent, which he found on my booking, but neither of which had they apparently seen. He called someone else who also said no, then said there was nothing he could do. He couldn't have cared less, his attitude was appalling. He swore at me when I left after I had said their customer service left a lot to be desired. Horrible man.
Needless to say I went off in search of somewhere else to stay that night. Looking around, I was quite relieved that I didn't actually spend a night there, it was grubby, very tatty, dark and dingy. There were bits of paper stuck up on the walls stating they didn't allow dogs in most of the downstairs rooms either by the look of it.
So, beware fellow travellers with furry friends, this hotel is definitely not dog friendly, nor in fact is it very people friendly!
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- Also Known As:
- George And Pilgrims Glastonbury
- Hotel George And Pilgrims
- George And Pilgrims Hotel Glastonbury, Somerset