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Reviews (284)
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Traveller rating
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Reviewed 7 April 2018

We stayed here on a business trip and what an wonderful little property. The check in was quick and friendly by a charming young gentleman who showed us personally to our room. The room was well appointed, warm and had everything we needed for a comfortable stay. Sadly we were the only guests for dinner that night, the same gentleman from reception and another young lad served us, wonderful food, freshly prepared which we enjoyed thoroughly. They were attentive but not obtrusive. We slept well and had an enjoyable breakfast the next morning. As hoteliers ourselves, its great to acknowledge another property getting it right.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John R, Owner at Dunster Castle Hotel, responded to this reviewResponded 10 April 2018

Hi Neil B,
It's great to hear that you enjoyed your time with us. I'm trying to work out who the charming young gentleman is - oh , how I hope it was me! (I haven't been called young or charming for years).
Seriously though, It's really encouraging for us all when we hear of feedback from people who understand both sides of the business, particularly when it's as encouraging as yours.
Kind regards,.
John and Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We called here on the off chance to get a meal and were lucky to get a table especially with a dog. Such helpful staff who alone deserve a vote of excellence. A lovely and well kept restaurant, we ordered the Sunday roast, beef, lamb and chicken and we have to say this was superb. Truly the best Sunday roast we had in a while accompanied by what can only be described as traditional and caring service. Thank you for making our short time with you a memorable one.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Service
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John R, Owner at Dunster Castle Hotel, responded to this reviewResponded 4 April 2018

Hi Michael J,
We're genuinely proud to be the provider of your best roast dinner ever! You're words are very kind regarding our staff, I will pass your feedback on.
Kind regards.
John and Lisa

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Reviewed 2 April 2018

On March 29th we held our wedding reception at the hotel and we, and many of the guests also stayed that night. It was excellent. The hotel owners and staff were incredibly helpful, and pleasant during the whole experience and were welcoming to us all. It was wonderful. Thankyou.

Date of stay: March 2018
Trip type: Travelled with friends
Thank Garrick74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John R, Owner at Dunster Castle Hotel, responded to this reviewResponded 3 April 2018

Hi Garrick74,
It was a pleasure to be part of your wonderful day. The best playlist i've had the pleasure of playing as well as the most pleasurable guests.
We have you in the diary for your 1st anniversary!
Kind regards.
John and Lisa x

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Staying in a nearby cottage we were seeking somewhere for a lunchtime meal. We received a lovely friendly welcome for both us and our cocker spaniel. The menu was extensive and we were delighted with our choices of delicious home-made soup and then the main course. We will happily return when next in the area.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Clive B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John R, Owner at Dunster Castle Hotel, responded to this reviewResponded 3 April 2018

Hi Clive B,
Thank you for your very kind words.
Dogs are always welcome here 'anywhere there's wood'. Please come back again some day.
Regards.
John and Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

Suddenly in Dunster we received a message that our hotel in Bath was canceled. I and my travelmates were in shock. We asked for help to the hotel Dunster Castle Hotel staff because there was the only place where light was on. Very helpful Sam and staff girls found for us rooms in nearest possible hotel. That was so unbelievable kind! They didn't have to do that. We were just lost travelers without lodging but they didn't leave us in despair. I just want to say a huge thank you for this!!!

Date of stay: May 2017
1  Thank AntraL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John R, Owner at Dunster Castle Hotel, responded to this reviewResponded 3 April 2018

Hi AntraL,
I'm so pleased to hear that our staff helped you out. I'll pass on your thanks.
Kind regards
John and Lisa

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