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Reviewed 12 August 2018

we have just got back after staying at the hotel for 3 days to celebrate a special birthday from the moment we arrived the hotel could not do enough for us ,we were early but our room which was a fourposter was ready and spotless
The hotel has a new manager Mr Ajit More and he and his team are making this a five star hotel you will enjoy staying at .The location to Bath is ideal and if you have the weather we had on 5th to 7th August as we did there is no better hotel to stay at

Room Tip: ring hotel direct and talk about what room you would like
  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald Bath ... M, The Leadership Team at MacDonald Bath Spa Hotel, responded to this reviewResponded 17 August 2018

Dear Dave B
Thank you for taking the time to post your feedback here on TripAdvisor. We do wish to congratulate you on your birthday! We are most pleased that we were able to fulfill your expectations on this visit. Your personal mention will be forwarded to Ajit himself, and we are sure that he will be most content with your comments. We do hope that you will visit us on another occasion when next in Bath.
Yours sincerely
The Leadership Team at the Macdonald Bath Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

We booked to stay here on 4th August for two nights as an anniversary treat to ourselves,
We arrived pretty early and checked in upon arrival as we wanted to explore Bath then return later to pick up room key,
Big surprise for us the room was ready,
Our room was 211 which has a pair of doors and a small balcony overlooking the gardens which also gave us views of Bath,
The room was spotless, was of a decent size and we were very happy with our choice,
The centre of bath is about a 10 minute walk which wasn't an issue for us,
You also have the choice to walk through beautiful Sydney gardens opposite the hotel entrance which will drop you closer to the town centre,
We chose this hotel for a few reasons , location, parking ,room but over all a decent base for us to enjoy Bath,
We did not select any of the spa options as this wasn't our reason for staying here,
The only thing that we feel that was negative was the check in was slow and feel the management should have additional staff that can assist at busy times, the young lady that was running check in at our time of arrival was over loaded with guests but kept a cool head and was very professional and very polite,
We would stay here again and if possible stay in the same room.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Barryboy1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald Bath ... M, The Leadership Team at MacDonald Bath Spa Hotel, responded to this reviewResponded 12 August 2018

Dear Barryboy1965
We do appreciate the time that you have taken to provide us with such a detailed review of your stay with us here at the Macdonald Bath Spa Hotel. Once again, we would like to congratulate you on your anniversary! All the best for many years still to come! We are most pleased to read your feedback and are happy that you would consider returning in the future. Do contact our Duty Manager when you are looking at returning, and we are most certain that she will be able to assist you and accommodate your wishes. We look forward to welcoming you back.
Yours sincerely
The Leadership Team at the Macdonald Bath Spa Hotel

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Reviewed 11 August 2018

We were looking forward to a few days exploring the delights of Bath and had been recommended The MacDoanlad Bath Spa Hotel by some friends.

They had spoken so highly of it, so when we arrived I was wondering if there was another Bath Spa Hotel.

There were initial signs that this would not be a great stay, when we rang to reserve a room. No information on the restaurant, spa packages just wanted to take our reservation (certainly not 5 star)

On arrival the same again "you have reserved a classic room can I have your credit card for payment?" No info on the hotel facilities, dining times. The only saving grace was the Head Concierge who took our bags and showed us up to the room. He asked us had we been to Bath before and then gave us some great tips on where to go and what to see.

My expectations on our room were high as our friends and the website had portrayed delightfully presented rooms. Were we blown away "Not at all" Shabby. Dirty.. Mould growing around the sink and shower.. Broken window catches.. Fraying curtains. old moth eared menus...cup and bottle marks on the tables...broken hangers in the wardrobe....
After a good walk round Bath (which is amazing) we thought we would relax in the Spa.. This should be shut down for Health and Hygiene breeches!! Dirty. Cracked tiles.. probably last cleaned in the late sixties...No towels available.. Water dispenser empty.. " Could we get some drinks by the pool? " " No we do not serve drinks for Health and Safety reasons" came the reply form the receptionist.. Perhaps she should look around the spa... Certainly not a relaxing experience...

Our dinner in the restaurant was amazing. It was a shame that there were only a hand full of other guests in the dining room.. and the waiter recommended a wonderful flight of wines to accompany each dish, which worked really well.

Breakfast on the other hand was a complete farce. Our cooked breakfast arrived before our coffee and toast.. dry pre-cooked ingredients.. the buffet.. well I have seen better in a travel lodge!! Other guests were being seated and clearly walking out after not getting served.

We were due to stay for two nights...But we could not endure any more. " you have booked two nights with us and we can not refund the second night " said the receptionist on check-out...Can we speak to the Manager? Who listened and agreed that our stay had not been to the standards they adhere to usually. He was more than happy to refund our one nights accommodation and cancel the second night without charge. We were very willing to pay for dinner and drinks in the bar...

So we thought that would be the end to our horrific stay? After getting a receipt of our refund, I was disgusted to see a few days later the charge for the accommodation taken from our bank account...I rang the hotel to speak to the manager... on four occasions he was away from his desk.. messages taken.. finally on a fifth call I was put through to a PA.. We talked and she would investigate... We are still waiting for the call back!!

From the outside it looks like a 5 star hotel.. It’s a shame the service and the product is not. I would advise to spend your money elsewhere.

  • Stayed: June 2018, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank LBarrett-Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald Bath ... M, The Leadership Team at MacDonald Bath Spa Hotel, responded to this reviewResponded 12 August 2018

Dear LBarrett-Scott
Thank you for posting your review of your most recent stay with us here at the Macdonald Bath Spa Hotel. We do apologize for the experience that you received and are happy that you managed to address your concerns with our Manager and that he was able to provide you with adequate compensation. Should you wish to afford us another opportunity to be able to show you the standards that Macdonald Hotels are accustomed with, please contact our Duty Manager directly so that she is able to assist with your booking. Thank you and once again, our sincerest apologies.
Yours sincerely
The Leadership Team at the Macdonald Bath Spa Hotel

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Reviewed 11 August 2018 via mobile

So my mum booked the location for my Birthday, we pulled up to the hotel and I was gobsmacked it is stunning. Walked in and the deputy manager was at the reception desk. She was professional friendly and got a great first impression. We was told of our rooms and was asked if we needed help with our bags. The room was beautiful with a view over the front picture below. I got a massage in the spa and asked for firm, it was a good massage one f the best I’ve had. Dinner was great and the staff very friendly. Steven our host was polite, friendly and funny. Breakfast was good but not a lot of veggie options.
I would recommend the hotel for a break noting to fault here.

Stayed: August 2018, travelled with family
Thank nbird88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald Bath ... M, The Leadership Team at MacDonald Bath Spa Hotel, responded to this reviewResponded 12 August 2018

Dear nbird88
Thank you for posting such a lovely review! We do appreciate your comments are it is always encouraging to receive such positive feedback as we work extremely hard to make sure that our guests all receive a memorable stay. Thank you for your comments regarding our Deputy Manager and Steven in our Vellore Restaurant. We are happy that you thought your room to be beautiful and that you enjoyed your massage. We look forward to having the pleasure of welcoming you back on another occasion.
Yours sincerely
The Leadership Team at the Macdonald Bath Spa Hotel

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Reviewed 10 August 2018 via mobile

eautiful building and from the outside it's looks lovely but looks can be deceiving. On arrival we were rushed to our room with just a signature and a go through that door and follow that couple as they are going to the same building (our room wasn't in the main building but that was ok) on entering the second building we found the lift was out of order and we had to lug our suitcases up some flights of stairs and me having a torn knee ligament struggled with that for 2 days going up and down.

After settling in we realised we hadent been given any info on where breakfast was, checkout time or anything else so my husband went to enquire. The guy behind reception was huffy and rolled his eyes a little when he told us 11am checkout and breakfast was in the main hall.

We decided to check out the spa and were impressed with the steam rooms and thermal pool but on closer look we noticed a tone of dead wasps and flys around the edge of the pool and a lot of tiles on the bottom of the pool were filthy and I could feel grit under my feet.

The inside pool was ok and warm but the jacquizi had an awkward step to get in and out of and I almost slipped.

The breakfast in the morning was somewhat disappointing. On arrival they couldn't find our name but rushed us to a table and took our order of toast and tea. We helped ourselves to cooked breakfast and some pastries but a lot of the pots of jam and nutella were empty and had to be scrapped to get any out. Whilst we ate our breakfast we waited for our tea and toast and told someone after 15 mins that it hadent arrived. They went to check but a further 10 mins went by and nothing so we asked again. They promptly went out back and then another 10 mins our tea and toast was produced but of course we'd finished our breakfast by this time.

Whilst waiting for checkout the person in front was asked how their stay was and was made a fuss of. We came to check out and the staff member took our keys and said thank you take care. No fuss. Seemed a bit off and unprofessional.

The curtains in our room were ragged and ripped and looked unsightly. Not something you'd expect for a high praised hotel spa.

We stayed for our anniversary as a relaxing get away but didn't really feel that relaxed and it seemed there was some issues with this hotel that were trying to be covered up.

Front garden was lovely and grounds kept quite well. Building is impressive but parking £15 a day was a little steap for people staying in the hotel, regardless of it being near the centre of bath (15-20 min walk depending on your pace)

More info in room on where to go for breakfast and checkout would have been great.

Stayed: August 2018, travelled as a couple
1  Thank Lou-eez P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald Bath ... M, The Leadership Team at MacDonald Bath Spa Hotel, responded to this reviewResponded 12 August 2018

Dear Lou-eez P
Many thanks for sharing your feedback here with us all on TripAdvisor. We do believe that you have also posted the same review on Booking.com in which we have responded. We would like to thank you for your constructive criticism regarding the bedroom information - we would like to advise that our compendiums at present are being reprinted. We do apologize for the shortfalls in service that you received and do hope that you will afford us another opportunity on another occasion.
Yours sincerely
The Leadership Team at the Macdonald Bath Spa Hotel

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