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All reviews the olive tree restaurant valet parking is no tea and coffee making facilities booked directly with the hotel drawing room lovely hotel assembly rooms on arrival booking direct junior suite huge bathroom top floor royal crescent box of chocolates quiet street comfortable bed hotel bar
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Reviewed 31 October 2015

We recently returned from a night at the Queensberry.

We received a warm welcome. Staff were on hand to help unload our car and valet park it (which is an excellent service and good value at £6.25 when booked in advance).

The drawing room had a Nespresso coffee machine which we enjoyed while we waited for our room to be ready (only a 5 minute wait).

As we traveled with a baby we used the lift to get to our room (Room 12) but we still had to lift the pram up three stairs to access our room.

The room was bright and airy. The hotel provided a cot. No kettle in the room though which I would have expected.

We received a complimentary bag in the room for booking directly with the hotel and the towels were thick and luxurious and the bed was very comfortable.

However the room was really really hot, there was a fan in the cupboard but we felt the need to open the windows which was all well and good but on a Friday night in central Bath the streets were extremely noisy until the very early hours which did not lead to a good night's sleep.

Breakfast was nice and included in the price (which you would expect at £230 a night) but it wasn't explained very well when we got down to breakfast in the morning....the restaurant manager seemed to stand in front of the pain au chocolates and cereals etc guarding them like we weren't allowed to touch them....so much so I actually asked his permission every time I went up to help myself to water/cereal etc!!!

Overall I wouldn't stay at The Queensberry again...the price per night was just too expensive for the experience we had.

Room Tip: Ask for a room that doesn't overlook Russell Street
  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Service
4  Thank Topsyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2015

This was our 5th visit to the Queensberry. It has now become one of this venues that is reliably consistently relaxed, enjoyable, very comfortable, well positioned with impeccable service and very good food. Not much more to say except we'll be back again next year

Room Tip: 2nd or 3rd floors are our preference
  • Stayed: October 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Neil_L_1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2015

Whilst being clean, good service and good situation it was a shame that there was no tea making facility in the room. First thing in the morning the tea/coffee in the lounge was not available and if it were being on the top floor at end of corridor was a bit out of the way. Also there is a need to advise clearly at the time of on line booking that the restaurant, which was one the reasons for picking the Queensbury is not open on a Monday

Room Tip: Rooms at rear should be quieter
  • Stayed: September 2015, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Rodney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2015

Lovely hotel, great rooms, delicious food and good service. However post-trip experience of management is bizarre: the hotel valet parked our car, and accidentally left an internal light on, leaving us with a flat battery - no problem, these things happen. But management steadfastly refuse to provide any sort of compensation or goodwill gesture for the time we lost out of our £1500 weekend waiting for the AA.
Strange and unnecessary way to treat paying customers!

  • Stayed: October 2015, travelled with family
    • Location
    • Cleanliness
    • Service
9  Thank poppyj444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2015

Our second visit to this wonderful hotel, 5 years apart and the standards are still as good as the first visit. There is something special about this place. Checkin so easy pull up hand over your car keys sign one form and in the room in under a minute! Bags arrive shortly after and car vallet parked. That's my idea of checking in! ALL staff are amazing, and I mean all - very welcoming, helpful and professional, nothing is too much trouble. Breakfast is excellent and the Olive Tree is superb - there are fantastic restaurants in Bath, but you should really try the onsite Olive tree as well. You can walk to everything in bath in a few mins. I simply wouldn't stay anywhere else. Make sure you book direct with the hotel for additional benefits and discounts. If only all hotels were like this...

  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank NandV7173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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