We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful experience from start to finish”
Review of The Orangery

The Orangery
Ranked #2 of 34 Restaurants in Woodstock
Certificate of Excellence
Price range: US$7 - US$33
Cuisines: British
More restaurant details
Restaurant details
Dining options: Reservations
Description: The Orangery Restaurant combines grand architecture and elegant design. Historically used as a store for orange trees and then as a private theatre, the Orangery has a significant place in the history of Blenheim Palace, and now is open to visitors as a stunning brasserie-style restaurant, serving elevenses, lunch and Afternoon Tea daily. Our menu celebrates fabulously British food, with seasonal and locally-sourced ingredients both from the Blenheim Palace Estate and local farms.
Reviewed 31 May 2018

Our dining experience with the orangery was truly dismal. From the moment we sat down the waiter made it very clear he wasn’t in the mood for making our experience pleasureable as he huffed and puffed and slammed things down onto the table. I had to ask another waitress to come over and take our order because clearly no one was going to do it. We ordered afternoon tea (my mom loves afternoon tea so we drove to Blenheim which is an hour and a half away from where we live to try it) it was placed in front of us the sandwiches still had crusts on them (which I have never seen on an afternoon tea before) the ham was rock hard and in my opinion inedible, by the time we finished the sandwiches the tea was slammed down on the table with tea leaves and tea running down the sides of the teapot, the tea wasn’t even pored for us it was just left there drenched and impossible to pick up. By the time we got to the scones they were ice cold because they don’t bring them out fresh from the kitchen when you have finished the sandwiches, and during all this time we were never asked once if our food was ok or if we needed anything else. The waiters were rude and dismissive from start to finish and we were so disappointed in our experience that we didn’t even touch the cakes we just paid the bill and left as fast as possible. We ate around three sandwiches each and had one cup of tea, for 26 pounds each I feel like we didn’t get at all what we paid for. I get a better afternoon tea in a local pub in bromsgrove, and that is very embarrassing considering we were at a palace that Winston Churchill was born in. A little respect for English tradition would have been pleasant, I go to afternoon tea quite often and this is by far the worst one I have ever had.

    • Value
    • Service
    • Food
Thank cassjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrangeryBP, Manager at The Orangery, responded to this reviewResponded 27 June 2018

Dear cassjones,

Thank you for taking the time to write this review,
We are very sorry to hear that the experience did not meet your expectation and that we were not be able to provide the service we are so proud of.
We are looking into all the issues that you encountered during your visit so we can avoid them next time.
Please if you want to discuss this matter further don't hesitate to contact us at blenheim.sales@searcys.co.uk.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (321)
Traveller rating
Traveller type
Time of year
Language

42 - 46 of 321 reviews

Reviewed 29 May 2018

Had a champagne afternoon tea to celebrate a birthday. After our afternoon tea we could sit outside overlooking the palace drinking our various champagne's which was perfect (you cannot eat outside but drinking is fine), very quiet, secluded and away from the busy cafe crowds. Felt exclusive, relaxing and Luis was fantastic with his service, he made sure we had lots of photos to capture our afternoon with the palace in the background and in the Orangery. He really made an extra effort with all the diners and guests and made the experience memorable.

1  Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrangeryBP, Manager at The Orangery, responded to this reviewResponded 27 June 2018

Dear Kate C,

Thank you for taking the time to write this lovely review.
We are all so happy to hear that you enjoyed your afternoon tea with us and Luis in particular.

We are all looking forward to welcoming you once again.

Regards

The Orangery Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

Part of our visit was teat for two in the Orange Room

Excellent service, perfect ambiance and stunning vies of the gardens and victory monument.

Definitely work a visit, book months in advance to secure a reservation

1  Thank pdcs4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrangeryBP, Manager at The Orangery, responded to this reviewResponded 27 June 2018

Dear pdcs4,

Thank you for your review following your visit to the Orangery Restaurant. We're delighted to hear that you enjoyed your meal.
We are looking to welcoming you again in the future.

Regards
The orangery team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018

This is one of the best restaurant I`ve been in Oxfordshire. Great quality, stunning place and very helpful staff. Being Italian I`m usually a bit fussy when it comes to judge Italian traditional recipes, but I must admit that I really appreciated the Goat’s cheese ravioli (with wilted spinach, roast cherry tomatoes and light butter sauce - suitable for vegetarians!). Highly recommended!

    • Value
    • Service
    • Food
2  Thank sarettap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrangeryBP, Manager at The Orangery, responded to this reviewResponded 27 June 2018

Dear Sarettap,

Thank you very much for taking the time to write this lovely review.
All our team is very happy to hear that you enjoy your lunch with us and that our staff was helpful.
We hope to see you again in the future so you could try our new summer menu.
Grazie mile

Andrea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

We took our daughter and grandson to The Orangery for their birthday treat. It was also a treat for my wife and I too. Beautiful venue on a glorious summer day. Had a table by the windows overlooking the ornamental gardens. The Maitre d’Hote Luis was so helpful and attentive and created a really happy and friendly atmosphere. The food was excellent, tasty and well cooked and nicely presented. Service was first class too. A memorable visit and we will certainly return.
Please note though that you have to buy a day or season ticket for the Palace and Gardens in order to dine at the Orangery. You can’t just walk in. We do have an annual ticket.

Thank tedtrillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrangeryBP, Manager at The Orangery, responded to this reviewResponded 23 May 2018

Dear tedtrillo,

Thank you for taking the time to review the Orangery restaurant.

We're delighted to hear that you enjoyed your meal with us and that Luis provided excellent service.

We are looking forward to welcoming you again in the future.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Orangery also viewed

 
Wootton by Woodstock, Woodstock
Woodstock, Oxfordshire
 
Oxford, Oxfordshire
 

Been to The Orangery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing