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“Stick to Costa”
Review of Starbucks

Starbucks
Ranked #52 of 62 Coffee & Tea in Nottingham
Cuisines: American, International
Restaurant details
Reviewed 27 July 2017 via mobile

Costa was full so we popped in while out shopping.
Iced coffee was a hot coffee with 2 lumps of ice in it. Toasted tea cake was so hard you were in danger of cracking a tooth. Hot chocolate was so weak it was like brown water.
All vacant tables but one were dirty and uncleared.
A tenner wasted.

Thank Share4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 39 reviews

Reviewed 26 July 2017

Visited for coffee yesterday. Restaurant area needed cleaning, tables dirty and floor area. Toilets were terrible really dirty. The whole place in need of redecoration, chipped paintwork etc. Sub standard for a chain coffee shop will not visit again

1  Thank Di M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

I visit this Starbucks often because I love people watching so much, and because I like Starbucks for vegan drink options. During this visit the staff were lovely and the service was very quick for a Saturday, I actually visited twice during the day morning and afternoon and both times I was served quickly and the drinks were nice. I do think that the place is never that clean, but my main issue and reason for reviewing is the toilets. They are in such a hellish state I cannot believe with the money made there that they haven't spent anything to get them done up! For a start the actual stairs leading down to them are not lit properly at all. It's so dark down there! Then the two toilets are just horrific. They smell awful and one toilet was too flooded to go into and the other one had flickering buzzing light like a horror movie, had lots of water on the floor and tbh I didn't actually feel safe in there! What a horrible experience. For somewhere selling drinks you need to have good toilet facilities! What's worse is that the toilets have been in disrepair for a long long time and they're only getting worse.

Thank Anneka D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2017 via mobile

The staff were doing a great job on a very busy Saturday. Only suggested improvement was my strawberries and cream cold frappuccino needed more mixing.

Thank DangerousPaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2017

It's really appalling that the store doesn't take the Air Conditioning seriously. A/C is essential all the way through the year, and particularly in summer months (from March to September inclusive). When the Air conditioner works, it is set to a very weak (high temperature setting), is the store saving on electricity to sacrifice on customer comfort?
The staff also does not make sure that the doors close to stop hot air from coming in, but of course they won't if the inside temperature will always be high because the A/C is not functioning properly. This happened in multiple occasions, it's not an isolated fault. I have visited the store every month this year, and have always wanted to stay in and enjoy my coffee, but the awful climate control situation make me leave as soon as I can, It's really saddening. It's also saddening that in Hotter days, I would consider going to the McDonalds nearby and have a cool drink instead, because their A/C system doesn't break.

The Dishwasher also breaks often, meaning that even if you decide to sit in (perhaps in a cooler day, that you won't feel so hot inside), you'll have to use a plastic cup for your hot drink.

    • Value
    • Service
    • Food
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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