Stayed here for two nights, upon check in staff were extremely helpful and friendly.
Excited to be staying in one of the four post room with a roll top bath however this room sadly did disappoint, we stayed in the annex building adjacent the main hotel on the ground level. Very noisy with other guests as we were at the bottom of the stairs and the main door opening and closing was extremely loud. Plus the light in the Hall was on all night which kept us awake, along with the very noisy bed which at first looked so comfortable. Sadly also the base on the bed below the mattress was stained and looked unsightly.
Woke on the first morning to be covered in white fluff. It seemed like a napkin or tissues were washed with the bedding and felt it was unacceptable. And not something we’d of expected. Did let reception know and we had our bedding changed and room cleaned. No real apologies were received which let it down for us.
Decor of the room was nice although the the wooden join to the bathroom on the floor was broken and I tripped over it a few times.
Annoyingly the iron in the room ruined my outfit for our evening dinner as it poured out with stained water upon placing the iron down. Luckily I’d packed a second choice.
Breakfast had an good selection of hot cooked however continental lacked of presentation. And the pastries were poorly cooked. My bacon had foil pieces on it which was a little off putting and the sausage was a little anaemic. Waitresses very efficient and friendly.
We found the Hotel was a great location to what we wanted and the evening dinner in the Park Restaurant was truly amazing (left a separate review for that)
Paying for parking wasn’t an issue as we had previously looked into it.
Overall disappointed with our room we did have a nice break away and an exceptional dining experience in the evening. Had we received a sufficient apology upon check out and when letting reception know about the bedding, however felt and left very let down.
Would be grateful to be contacted by the Hotel to discuss our stay further. Although rated poor our stay was between poor and average due to the nicer parts of the stay unfortunately for us, we couldn’t rate our stay higher.
- Official Description (provided by the hotel):
- Located in a tranquil, residential street, Marmadukes Town House Hotel offers free Wi-Fi, characterful rooms and is just a 10-minute walk from York Minster and the Theatre Royal. All 21 en-suite bedrooms have been individually decorated with antique furniture and feature both tea/coffee making facilities and an en-suite bathroom with complimentary toiletries. The Park Restaurant has been awarded three AA Rosettes and serves a tasting menu. Guests can relax in the residents lounges or the private, walled garden to the rear of the property. Marmadukes Town House Hotel is just a 10-minute stroll from the historic city centre and picturesque Shambles shopping area. York Railway Station can be reached in a 20-minute walk. ... more less
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- Also Known As:
- Marmadukes York
- Marmadukes Hotel York