We had to book in a hurry due to a family funeral. Most of my family managed to book into the Holiday inn Express in York but my husband and I were too late, they were fully booked. We booked into the Holiday Inn instead (the other side of York). We weren't too upset about that but the problem was that my brother had booked my elderly mum into the Express with him for one night but discovered later that she needed to stay two nights.The hotel had no rooms for the second night though. The deal he had was no refunds and the hotel refused to help him in any way (we as a family had booked 13 people into both hotels) . I managed to move my mum into the Holiday Inn with me but my brother ended up paying for a room he didn't need, it remained empty all night. Not good. Our experience in the Holiday Inn was good,the staff were friendly, helpful (the kind girl in reception gave us a bunch of flowers, jar of sweets and card when she discovered we were going to a funeral). We all slept well, beds comfy. Room quiet. The only problem was that I felt the staff weren't trained properly, I had a problem in the bar with a young man who kept yawning, gave me the wrong drinks twice and was very inefficient and there was a muddle when we paid our bill at the end of our stay. BUT on the whole it was a pleasant experience and the staff we met were delightful. Maybe management need to re-assess how they train their staff. I would stay there again.
- Official Description (provided by the hotel):
- The Holiday Inn York Hotel enjoys a prime location overlooking York Race course and is just 1.5 miles from the Historic City Centre of York, which boasts the York Minster, Shopping at The Shambles, University of York and the National Railway Museum. The Hotel is 1.5 miles from York Station and is easily accessible by road from the A64 and M1.Whether you're visiting York for a meeting, leisure break, sight seeing or simply to sample the great shopping delights that the city has to offer, the Holiday Inn York Hotel offers comfortable, modern, accommodation, fully air-conditioned throughout, suitable for both the business and leisure traveller.The Holiday Inn York is well equipped for hosting business meetings, weddings and social gatherings with seven meeting rooms that can accommodate 2 to 100 guests.The facilities and services at the hotel include our Family Friendly Restaurant; with 24 hr room service wireless internet access, and ample free car parking.Both Accessible and family rooms are available at the hotel.Kids Stay and Eat Free.* Also a fabulous location for a day at York Races ... more less
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- Also Known As:
- Holiday Inn York Hotel York
- York Holiday Inn