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All reviews garden suite hot tub oxo restaurant outdoor pool eggs benedict walk in wardrobe dressing room mixed grill steam room quirky hotel dvd player sitting area large bathroom lots of character breakfast was amazing spa facilities city centre
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Reviewed 7 October 2018

If you are looking for a wonderfully relaxing and indulgent afternoon tea with friends, look no further than the Mount Royale Hotel/ OXO restaurant in York. We enjoyed a really delicious selection of sandwiches and cakes, much superior than the usual afternoon tea fare – the sandwiches were filled to the brim and the array of cakes (and a taste delight of a tiny strawberry milkshake!) was quite extraordinary, all meticulously hand-made by one of the hosts (who also kindly popped to check that we were happy with everything). The service was exceptional; Glen made sure we were very comfortable and topped up with fresh tea throughout the afternoon. And the setting was faultless – we had a lovely snug area where we could settle in and really enjoy the afternoon tea – and of course, the company of good friends. A glass of bubbly completed the experience! Although we did not partake, there was also the opportunity to use the hotel sauna/ steam room; we have promised ourselves to do this next time! All in all, highly recommended.

Stayed: October 2018, travelled with friends
2  Thank Q6565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2018

Stayed here last August, delayed review but wanted to be sure to post! Upon arrival, great greeting at front desk, beautiful room overlooking outdoor seating area and lovely gardens. Pool beautiful even though never had a chance to use. Great nooks and crannies in the gardens. Great breakfast and wonderful manager/server, I think he did everything! Lovely bar and great for a glass of wine at the end of the evening. Thanks John for a really large glass of wine and taking such good care of us! Only scheduled to stay one night but extended stay due to the wonderful service and care. Were given same rate and same room even though room had been booked. Looking forward to returning to York in the future. Would never stay anywhere else.
Thank you!

  • Stayed: August 2018, travelled as a couple
    • Value
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    • Service
1  Thank Susan50225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2018

What can I say, this place truly is a real gem, so glad we found it! Mount Royale was booked as a last minute break away and it truly exceeded my expectations. We really enjoyed our stay here and it is the wonderful customer service that really added to our experience, we were greeted very warmly on arrival offered help with bags and there was a lot of attention to detail and care. The hotel was beautiful and had a lovely homely feel to it which I liked. The outdoor swimming pool, sauna and Jacuzzi was a real perk and we enjoyed the wonderful weather and facilities. The only possible downfall would be the winter months when it is cold as the outdoor swimming pool would not be available to use, however the covered Jacuzzi and sauna/steam room would no doubt still be available. Spa treatments are also available and I will definitely be booking a massage the next time I stay.The room was beautiful and spacious, the bed extremely comfortable, had the best sleep ever, the shower was also one of the best I have experienced when staying in a hotel. Our overnight rate was good value and covered breakfast and despite being a little late we were made to feel welcome and catered for excellently. Being a vegetarian I was offered a real hearty breakfast with a very generous portion and catered for extremely well. One of the best breakfasts I have had, we also enjoyed dinner in the restaurant in the evening which was also of a very high standard and the customer service and sense of humour from the waiters added to our wonderful experience. We enjoyed our stay so much we didn't want to leave so extended our trip at short notice for another night. Definitely recommend, it is the friendly, amazing customer service and attention to detail that puts this hotel in a league of its own. Will definitely be returning again soon. Thank you to all of the team for making our stay so memorable! :-)

  • Stayed: August 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
5  Thank Hardeep K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2018

Absolutely loved staying here, the hotel and the staff were really friendly, Food was great as well. The staff couldn't do enough for you. The spa was great as well, lovely massages. On our leaving day the car wouldn't start and we couldn't get going for a few hours, they were very helpful then. Will definitely be going back.
Gorgeous garden to walk in.

Room Tip: Garden room
  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank chicaKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

Was bowled over by the team of staff here. Everyone was a bright winner. So eager to please and make you feel at home. Lovely library and small bar open 24 hours and food was good to boot. Unusual boutique hotel, a little aged but adored never the less.

  • Stayed: August 2018, travelled solo
    • Value
    • Location
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1  Thank Julien F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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