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All reviews swimming pool steam room manager chris city centre lovely pool four poster the hotel manager minute walk lovely hotel car park booked this hotel good size family room bus stop visiting york full english quiet location
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Reviewed 4 weeks ago

A lovely hotel clean and comfortable with lovely staff, coming to a hotel at the weekend is sometimes a Concern that you will be surrounded by a huge wedding.. Not so here it is great, a good balance of friendliness and privacy

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 4 weeks ago

Dear peter C,

Thank you for your review of the hotel.
I think you must have had a problem in the past with a large party but fortunately for you we don't do weddings as we are only a small more intermate hotel.
We do however have a large car park and a swimming pool on of only a handful in York.

I will pass your kind words onto all the staff but in particular the housekeeping team.
I look forward to your next visit but until then and if I don't see you before have a wonderful Christmas and a very happy New Year.
On the subject of Christmas if you or anyone reading is struggling for a gift we have some great rates available for January. Just pick up the phone and dial 01904625787.

Regards

Chris













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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2018

Excellent the hotel is situated just a short walk into the city, we had great weekend and would use it again.The staff were very helpful and always there when needed. The rooms are comfortable and clean ,with tea making facility.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Frank J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 14 October 2018

Dear Frank J,

Thank you for your review of the hotel.
We are indeed in a good location close enough to walk but far enough away to miss the late night revellers particularly on a weekend or during a large event. For those who wish to we are also serviced by very good bus routes from outside the hotel.
My staff are very knowledgeable about the local area and always enjoy pointing guests in the right direction so you don't miss out on all the great attractions York has to offer.

I do look forward to your next visit but please make sure you call on 01904625787 for the best possible price along with free parking if required.

Regards

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

Fantastic hotel. Arrived early evening Friday night. Plenty of parking at the back of the hotel. Reception was very welcoming. Was shown to our room which was a four poster room with a separate lounge area. It was very clean and the bed was so comfortable. Very good value for money. The bathroom had complimentary toiletries. There was plenty of tea/coffee things in the room and if you needed a top up they had a tray full in the reception area. The bar was a great place to chill out and have a chat, the barman Ben was very chatty and friendly. The hotel manager was very helpful and talked us through a map of the best places to visit. Had a great w’end in a lovely hotel. Highly recommended. Would definitely return

Stayed: October 2018, travelled as a couple
Thank elaine037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 8 October 2018

Dear elaine037,

Thank you for taking the time to review the hotel. We are all pleased to see you have such a great time.
We do indeed have a good car park with enough spaces for one car per room and when a booking is made
direct with the hotel on 01904 625787 it is completely free.
I get a lot of comments regarding the top up station in reception I don't know why more hotels don't adopt the Idea there is nothing
worse than having to ask and then wait for simple things.
I am very lucky to have such knowledgeable staff on the desk with 3 out of 4 of us growing up in York.
I look forward to your next visit.

Regards

Chris

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Reviewed 29 September 2018 via mobile

Fab hotel, extremely staff, very informative and nothing was to much trouble! Comfortable rooms with tea/coffee facilities. Would highly recommend breakfast! About a 15min walk to York city centre.

Stayed: September 2018, travelled as a couple
1  Thank 42lynn43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 30 September 2018

Dear 42lynn43,

Thank you for taking the time to review the hotel.
I am pleased you enjoyed the table of extras in reception it can be a pain when you run out of things in a hotel.
Don't forget to call on 01904625787 the next time you come for the best deal.
Until then have a great Christmas and New year.

Regards

chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

Fantastic hotel. The owner made us feel very welcome. A good man!
Clean, warm and spacious rooms.
The pool was clean, tidy and refreshing.
The opening/closing times were very convenient.
The breakfast was filling and cooked well.
Good shower with shampoo and conditioner that was good quality.
Very impressed.

Stayed: September 2018, travelled as a couple
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 30 September 2018

Dear David S,

Thank you for your great review of the hotel.
We are all so pleased you had a good time and look forward to welcoming you back.
Don't forget to call direct for the best price and free parking with your reward number to collect your points.

Regards

Chris

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