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Reviews (1,807)
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All reviewsyork minstertaxi rankdch restaurantkedgereevalet parking isminster bellsperfect locationlovely hoteleggs benedictno air conditioningbreakfast was excellentthird floorvisiting yorksmall roombooked this hotelbirthday treatfamily room
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Reviewed 15 October 2017

Location, location, location! We were so happy to have booked the Dean Court for our 2-day stay in York. As we only traveled by train or taxi during our UK tour, our ability to jump right into sight-seeing on foot was key. And we were only steps away from just about everything you'd want to see in this city. Staff was very helpful upon arrival (and also in the adjacent restaurant). The room was large by European standards, although the bathroom was rather compact. Wi-fi not great, nor was the television programming. Tiny elevator (for one, plus luggage) available, but if you're claustrophobic, you'll want to take the stairs. The breakfast offered by the restaurant was very good (and in our case was included in price of the room --check when making your reservation).

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this reviewResponded 16 October 2017

Dear Jo B,

Thank you for your very nice review- though you Americans dont seem to like giving 5 stars ! I am pleased that you loved our location, which as you have experienced cannot be beaten, with York Minster our next door neighbour and all the major attractions of our great City on our door step. The second lift is a "cosy" lift and has been fitted into a small space within the con- finds of a Grade 2 listed building, to service 8 rooms, 4 on each floor, we of course carry all your luggage to your rooms! I am glad you found all my staff to be very helpful and you enjoyed our English breakfasts. Lets hope we see you again when visiting these shores again.

Kind regards
Simon Murphy
General Manager

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Reviewed 14 October 2017 via mobile

Firstly the location can’t be beat, 100 yards and your in the heart or the city

Room was very clean and comfortable

Reception very professional and helpful

Valet parking was £18 but that pretty much lasts till 10 pm following night

Breakfast if not included in the rate is discounted to £10 per person

We never used the hotel bar

Will 100% use again

Stayed: October 2017, travelled with family
Thank Rob51559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this reviewResponded 16 October 2017

Dear Rob51559,

Thank you for your wonderful review, as you stated our valet car parking for a 1 night stay is £18.50, however if you arrive before the 2pm check in time and leave after the 11am check out time we store your car for no additional charge- making the fee very good value for money. Sadly car parking in York is rather expensive at around £3 per hour! Lets hope we see you again soon and hope you use our great bar next time overlooking the Minster.

Kind regards
Simon Murphy
General Manager

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Reviewed 13 October 2017

Very central as opposite York Minster.
I asked if it would be possible to have a room with lift access and it was changed immediately. However, the new room faced a large extractor fan on a neighbouring building that ran all night and kept me awake much of the night. I mentioned this in the morning, feeling guilty, and Rebecca, a reception manager could not have been kinder. She understood and managed to change things for me so that I was given a delightful room. Rebecca listened, understood and banished any anxieties I had. Thank you Rebecca and thank you Dean Court.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Veronica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this reviewResponded 14 October 2017

Dear Veronica,

Thank you for your lovely review, I am so pleased that Rebecca was able to sort the issue out to a satisfactory conclusion. Sadly some guests do not give us the opportunity to resolve issues at the hotel, but just review us in a negative way after the event. Lets hope we see you again soon when revisiting York.

Kind regards
Simon Murphy
General Manager

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Reviewed 12 October 2017

Excellent Hotel, the staff were brilliant, efficient and friendly, nothing was too much trouble for them, it made it such a happy hotel to stay at!
The breakfast was great and plenty to eat, as were all meals in the restaurant!
The hotel is right opposite York Minster and in a superb position to explore York.
The room was superb, quiet and spotlessly clean has was the bathroom and the bed was very comfy, we had no trouble sleeping!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 72BOB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this reviewResponded 13 October 2017

Dear 72BOB72

Thank you so much for your five star review and how fantastic it is to read that your stay was so enjoyable, it really does seem that we ticked all the boxes during your stay and we really hope to welcome you back again in the future.

Kind regards

Steve Bailey
Deputy General Manager

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Reviewed 8 October 2017

We stayed here for two nights. This hotel is in a great location and is an easy walk to all the major sites. Hotel is very clean and rooms are spacious and provide excellent value. Only complaint is that we should have stayed longer!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank lovemytwolabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this reviewResponded 9 October 2017

Dear lovemytwolabs

Firstly, what a great name, I hope it refers to loving two labradors but if you happen to be referring to loving two laboratories then that is the kind of commitment to work in which we welcome in our staff here at the hotel.
Secondly and in all seriousness thank you for reviewing your recent visit to the Dean Court Hotel it is very pleasing to read that you had an enjoyable stay with us and found our rooms clean, spacious and offering excellent value
I hope on your next visit you get the opportunity to stay a little longer.

Kind regards
Steve Bailey
Deputy General Manager

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