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“Business, this is the place to do it!!”

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The Grand Hotel & Spa
Ranked #6 of 46 Hotels in York
Certificate of Excellence
Leigh-on Sea, United Kingdom
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Business, this is the place to do it!!”
Reviewed 20 February 2012

I held a forum at this hotel in February 2012 for some well to do business men. I was exceedingly happy with the service we had from the minute i arrived the night before to set up the 'Boardroom', where i was hosting my forum. As soon as i arrived the doormen were attentive and friendly helping with bags and the car etc. My room was a good size, well appointed with nice bathroom products, rare during a recession.. The breakfast was very nice as was the lunch with my clients, all were very pleased with the service and the food provided for the day. The day delegate rate was very reasonable, and the room rate, for the splendor of the venue was very reasonable..

Room Tip: Any room is good within this hotel
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Syksey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 21 February 2012
Dear Guest

Thank you for taking the time to write such a positive review following your recent stay business stay with us.

I’m delighted yourself and your colleagues enjoyed your stay throughout.

On behalf of myself and the rest of the team at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2012

Wow is all I can say! We stayed at the Cedar Court Grand on the 18th February for one night for a romantic valentines weekend away. From the second we arrived we were made to feel so special. Check-in was prompt and friendly, we were then taken to our room, which was spacious, luxurious, clean and absolutely superb! Underfloor heating in the bathroom with a lovely bath and separate walk-in shower. Everything was carried out with a smile, and the extra special touches that had been organised as part of the romantic weekend were carried out to perfection by the staff! Located within 5 minutes walking distance of the station, and a quick walk over the bridge to the centre of York. Well recommended, and really made our weekend! Thank you!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank leeajohnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 20 February 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent Valentines stay with us.

I’m delighted you enjoyed your stay throughout.

On behalf of myself and the rest of the team at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 February 2012

Stayed in the Cedar Court for a night. Amazing spacious room with some nice gadgets, great spa, tasty food (if you like steak) and usual friendly Yorkshire Folk running the place.

It's expensive: £136 per room per night, without food was the cheapest I could get and there could be a lot more included in the price (e.g. WIFI), but that is about all I could fault with it.

For the hotel, aniPod dock to add your own music to the sound system in the room would help it feel more homelike for me (and free WIFI).

Room Tip: The spa is on the lower east side of the hotel so if you get a room in that corner there are less st...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick-n-Heth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 20 February 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted that in general you enjoyed your stay throughout.

With regards to your comments on the price of your room, accommodation rates naturally vary, as they would do on anything hospitality related which is of course is governed by seasonality and availability. Saying this, I do feel that £136 for a nights stay for 2 people is extremely reasonable for a 5 star city centre hotel.

The hotel does indeed have WIFI throughout the building. I will pass on your other suggestions to our Senior Management Team.

On behalf of myself and the rest of the team at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 February 2012

my partner and I went for our valentine's trip.
the hotel was beautiful, and we were greeted by very welcoming staff.
The staff were very professional tied with a pleasant level of friendliness.
we were able to leave our bags safely , hours before checking-in and hours after checking-out, which we were extremely grateful for.
the room had high ceilings and a series of small lamps as opposed to roof lighting, which provided great lighting.
The bath, in contrast to a few reviews, was perfect. Easy to enter and exit and very accommodating.
One flaw of the hotel, was that our bed was clearly 2 small beds pushed together. Instead of 1 large bed. Had there been more padding, the seam would have been un-noticeable , but unfortunately that was the case.
Spa- the spa was beautiful, and was very secluded at the time in which we chose to visit it.
we spent an hour there with no more than 6 other guests. enjoying a sauna, steam-room, jacuzzi and a pool.
I would happily visit the hotel again.

Room Tip: Higher floors provide a great view of York.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elliot O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 20 February 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.

I’m delighted you enjoyed your stay throughout and will pass on your feedback to our team.

On behalf of myself and the rest of the team at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2012

A fantastic place staff were a real delight everyone wanted to be more than a friend wine expert really new her stuff wow ......... but absently discussed to find out at a later date to find out the large tip we left was stolen by the company how low .... but otherwise a nice stay room charge ... don't leave any tip on this staff do not get any kind regards Gary

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank garychickin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Opperations Manager at The Grand Hotel & Spa, responded to this review, 20 February 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted you enjoyed your stay throughout.

I would like to mention that what you heard from a staff member was not only inaccurate but totally unprofessional and such matter should not be discussed with any hotel guests.

On behalf of myself and the rest of the team at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Hotel & Spa

Property: The Grand Hotel & Spa
Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in York
#3 Luxury Hotel in York
#3 Spa Hotel in York
#3 Family Hotel in York
#3 Romantic Hotel in York
Price Range (Based on Average Rates): €€
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Official Description (provided by the hotel):
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa

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