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Reviews (2,663)
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All reviewsbrace restaurantspa facilitiesexecutive roompoachers barsteam roomgolf buggyhunters restaurantthe main hotelturn down servicemain hallluxury hotelevery member of staffsmall balconyunderfloor heatingbirthday treatfirst classrelaxing break
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1,509 - 1,514 of 2,664 reviews
Reviewed 1 April 2015

We stayed here as a gift from family,what a lovely place, a warm welcome from Joe who took us to our room and showed us around.Food was excellent and the staff all so friendly.Big comfy beds and fab bathroom,and not to forget the beautiful gardens,,,,,,

  • Stayed: March 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank cheerfulManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2015

Couldn't have gone better lovely day perfect idylic setting. Staff were brilliant attentive throughout the day nothing was a trouble .the car and chauffeur brilliant in fact raithwaite made a stressful day perfect a massive thank you to everyone involved .

Stayed: March 2015, travelled with family
1  Thank beverley b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2015

we booked the deluxe room through agoda. no sure kids breakfast is chargeable or not, call to hotel, was told kids under 5 is complementary.
when we actually checked in today, told need to pay, wrong information given. wasn't happy.
time to call hotel is 20th march 2015 608pm.

  • Stayed: March 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank rockyz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2015 via mobile

We chose Raithwaite as we have dogs and they have a superb puppy spa which the dogs loved and would highly recommend!

We had a fantastic meal on the first night in the restaurant, service was fabulous and the food was great.

Breakfast the first morning was a little disappointing however we take responsibility as we arrived at 9.45am just before they finished serving and numerous items had run out, and although we asked for them they didn't arrive.

Had a lovely walk with the dogs and as mentioned they enjoyed a good clean in the spa- even the 12 week puppy loved her first puppy groom!

We were booked into the spa which really let the whole trip down! The manicures and pedicures missed out on massages and exfoliations as "they couldn't remove the gels" the staff had clearly not had relevant training, as this over ran without telling us the facial was changed from a long luxury one to a 30 minute cleanse and tone! Also my sister received a cut in her manicure to which the manager said "it happens" This is very disappointing as the staff member didn't even mention it and just changed the treatment! Had I known I would have opted for something else as I can do that myself! On speaking to the spa lady at the reception just to feedback on our disappointment she was short offering all sorts of incorrect excuses and no apologies! Very disappointing! The girls doing the treatment were very friendly it's just a shame their training and management let it down.

On a better note the lunch of ploughmans and pate in the bar was superb and the staff (even though the chap said he had just started) was brilliant efficient and very polite!

It's such a shame the spa let it down as we probably won't return!

Stayed: March 2015
Thank Tashachapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2015 via mobile

We went here on a small getaway, absolutely lovely facilities, very elegant and modern buildings. There is a restaurant and bistro style bar, soon to be moved to another location on site.

When booking, you don't actually get told that the facilties and spa/gym/pool are located at the main section, you also don't get to choose your location, after bringing this to the staffs attention she kindly moved and upgraded us! Wonderful!

The overall feel was as if there was no management or systems in place. We ate at the poachers bar, it was very busy with people obviously drinking before/after dinner next door. After waiting 15/20 minutes other people were just walking straight in without being notified that there was other people waiting, after the 3/4th person it got a little annoying, so after mentioning this to the staff they were quick to respond over ing two free drinks. The food was good, nothing incredible but extremely overpriced for the quality and size. Lamb shank and carrot + swede mash - £17.00! Few things left off the meal.

Overall the staff tried really hard, which we were really thankful for, well done. I think once everything is under control and more frequently run, the place is due for excellence!

A good stay with great staff, would defiantly recommend.!

Stayed: March 2015, travelled as a couple
Thank waireview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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