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“A slice of pie is not a pie ”
Review of Clocktower

Ranked #432 of 924 Restaurants in Norwich
Price range: US$6 - US$13
Cuisines: Contemporary, British
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Restaurant details
Good for: Child-friendly
Dining options: Breakfast, After-hours, Reservations
Reviewed 6 April 2018 via mobile

We went to this restaurant on a fairly quiet Wednesday lunchtime after the 1 o’clock rush on a school holiday day. We often go to The Racecourse another member restaurant of this chain. We ordered two two course carvery meals and sparkling water at around £30 a reasonably priced meal for two. We joined the line we both choose the pork a reasonable portion was freshly carved regrettably there was only soft skin no crackling a bad mistake it’s the best part of pork but too late to make a different choice. I had fancied the Steak and Ale pie mentioned on the black board but what was offered was a square of pastry from the top of a casserole with meat spooned on top onto your plate that is not a pie. The definition of a pie is a filling encased in pastry. I frequently meet this issue in pubs and restaurants but always take the trouble to praise those that get it right. The selection of potatoes and vegetables was good as we moved along and the gravy and sauces at the end added to the completeness of the meal. We sat down with full plates and started to eat . Regretfully the carrots and cauliflower were not cooked they were hard. The roast potatoes were not crisp although burnt on the outside they look and tasted as if they had been cooked in a steam oven until soft then grilled rather than roasted a pity but not good roast potatoes. The meat was tender and well cooked the sauces and gravy were tasty the remainder of the vegetables were ok. We finished with one apple pie and custard which was lumpy and the pie had been micro waved so was soft and spoilt and an apple crumble which was oven baked and crisp but the filling was a bit too sweet for my taste. Overall a very average meal.

Date of visit: April 2018
1  Thank Ray G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 32 of 221 reviews

Reviewed 1 April 2018 via mobile

Love this place! Great selection of carvery meats and the accompaniments are delicious too. I really enjoy their roast potatoes and humongous Yorkshire puddings! Great value too.

Date of visit: February 2018
Thank thehippieinme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

Hadn't been here for years but really impressed with today's visit. It was really busy, being Mother's Day, but we were seated without delay and soon tucking into a delicious carvery.

We both went for the beef, which was very tasty, and there was an impressive selection of potatoes, roasted, mashed and new, plus broccoli, mashed swede, carrots, cauliflower cheese, peas, parsnips, cabbage, stuffing, chipolata sausages and homemade Yorkshire puddings, as well as gravy and a good selection of sauces. We could also have opted for turkey, gammon, pie or nut roast.

Everything was very tasty and best of all hot.

We will certainly be returning!

Date of visit: March 2018
Thank Eskee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

Visited the clock tower today with family. My son, 8, went to order his food and when doing so the lady who served him said at the end 'you need to learn how to queue up' he was a little upset that she has been so rude.
I did mention to another lady who served me about how unhappy I was.
If there was a queue and this member of staff could see he hadn't queued properly surely she could have said politely to him that there is a queue he'd need to join instead of being so damn bloody rude.

Next, when my sister went to get her food the beef was really rare and when she asked the chef if it could be cooked a little more me he flat out said 'no'.
Iv been to many carverys before and they alway offer to cook the slices of meat a little more if they are to rare!

When I went to ask for some hot water for my baby's bottle, the lady offered me a small tea pot , I said he wouldn't be big enough did she have anything bigger she huffed around slamming and banging doors and found a slightly bigger metal jug, which was perfect but then the other lady grunted to her about them not being allowed on the tables, so I had to bring the bottle over to be heated which was totally not an issue it's just the rudeness of the staff.
The baby changing facilities are grubby and may as well be non existent!
Considering this is a family place with a play area!!

Food was below average!

I will certainly not be heading back for a visit any time soon!!

Date of visit: February 2018
1  Thank Amos468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2018

Firstly, I have previously given this establishment a very good review. Over the last few years I have been perhaps 30 times, individually, with family, with friends, and for Christmas dinner. I have been in the catering trade for 28 years. HCIMA (Hotel & Catering Institute of Management Association) is the professional course I studied, it takes 4 years full time to complete. As part of this, I learned about cost & portion control, and customer satisfaction, amongst many other things. I know for a fact that my complaint about the miserly portion I was given is fully justified. I was amazed to find the person in charge on the night did not demonstrate the same understanding. Despite no queue, I waited for about 5 minutes to be served - no exaggeration, the look on the female member of the waiting staff said it all when she realised this. During this time, the already dried out vegetables, every hardened, crusty tray of them, looked distinctly unappetising. Chef eventually makes his appearance, and proceeds to plate up my choice of meat, turkey and beef. I was astonished at how he tried to pass off the portion as even remotely acceptable. It was quite a feat to not be cutting through thin air. I kid not, a child's portion should have been bigger. I am not a greedy person, not someone who piles the plate 6 inches high from edge to edge, as some do. I am simply giving a fair report of what transpired. Now if the chef is told to be as tight as a duck's xxxx, fair enough, he is following instruction. The management should know better, however.

You can imagine my shock & dismay when I was very clearly fobbed off by the woman in charge on the night. She is not the general manager, and I have previously been frustrated by her lack of basic listening and understanding skills whilst attempting to make very simple bookings and pay deposits. I can only think that she was placed in charge due to her far greater years, compared to the other staff, as opposed to being in charge on merit or competency.

I was told how it all works - 8 ounces of meat is divided by the number of meats you have, so if you have 3 meats you get 2.3 ounces per meat. That actually comes to 6.9 ounces, not 8, so little wonder then that if this is the normal practice, my plate was lacking in meat ! I politely corrected the sums for the woman, without making fuss. However, despite being wronged, I was not offered a piece of sponge cake, or a coffee - anything, in fact, to make good the situation. This would have cost the company mere pennies, but rather than offer something, I was fobbed off, and it was a fob off, no mistake, to the direction of the website to make complaint. It seems ludicrous that someone left in charge is left without the option of rectifying a wrong - yet this is what I was told to believe. Well I do not believe that, not for one minute. Duly I made complaint via the website, yet over 2 weeks later, there has been no response. My thoughts are that this sums up the situation perfectly. Customers will be charged more, given less, and be treated with contempt. A load of hot air will be spouted, but no corrective action taken.

Date of visit: January 2018
    • Value
    • Service
    • Food
1  Thank ourselves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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