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“Would recommend” 4 of 5 bubbles
Review of Mercure Norwich Hotel

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Mercure Norwich Hotel
Ranked #23 of 50 Hotels in Norwich
Essex
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Would recommend”
4 of 5 bubbles Reviewed 3 December 2011

I would recommend this hotel to anyone, i stayed here in November with 3 of my friends. The hotel was clean, the staff were really friendly and helpful when it came to booking a taxi into the city (which was only about £4). The facilities were brilliant an added bonus to have a swimming pool (although not very big), sauna, jacuzzi and gym on site. Parking facilities were excellent plenty of space, clean towels, nice smellies. All in all a lovely place to stay.

  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Davina8Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 31 January 2012
Thank you very much for your kind review, we have shared your comments with the reception and housekeeping teams. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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638 reviews from our community

Traveller rating
    147
    182
    172
    86
    51
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Polish first
  • Russian first
  • Any
English first
Cardiff, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 21 November 2011

Reception staff were pleasant and efficient which was a good start. Parking facilities were excellent with plenty of room for everyone.
I like the plumbing in Mecure hotels (a legacy from Ramada hotels) and filling the bath tub is really quick and the showers are also efficient and easy to control. The room was clean with adequate wardrobe space.
The restaurant was spacious and the staff friendly if not overly efficient. The evening menu is somewhat limited but the food was cooked well enough. The breakfasts were plentiful but the English fare was overcooked.
The bar facilities let the hotel down. Overpriced drinks and cramped conditions spoil the experience in this hotel. So the mixture of the poor with the good things about this particular hotel, give it an average rather than a good rating.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank KWSharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 31 January 2012
Thank you very much for your review and kind comments regarding the hotel in general.

It sounds like our bar was particularly busy during your stay, and I am sorry that you found our bar prices expensive. We do position our bar prices in line with other 4 star hotels, rather than local bars.

Thank you once again for the review and I sincerely hope that you stay with us again and find more positive aspects of the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed 17 October 2011

this hotel used to be the dire 'Ramada Norwich', has changed its name and is now the dire Mercure Norwich. Avoid, hot rooms, indifferent staff, smelly towels, worn and tired.

  • Stayed August 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank rssa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 31 January 2012
I am sorry that a previous experience has coloured your opinion of our hotel.

We are undergoing a staged programme of refurbishment and would respectfully urge you to try us again with an open mind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mercure Norwich Hotel

Property: Mercure Norwich Hotel
Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Norwich
Price Range (Based on Average Rates): €
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Ramada Norwich
Norwich Ramada

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