Dear George (or whomsoever is in charge),
I had trouble connecting via the Best Western Hotel (BWH) website and so write to express my complete gratitude to you for having the good fortune to have employed on your staff the most helpful Ian (I'm sorry I don't know Ian's surname). Ian was on duty when I arrived at the George late on Tuesday evening (15th February). I had just traveled over from Bedford after two grueling days in Tribunal and en-route I couldn't get my 'phone car-charger to work. Consequently I was incommunicado and flustered when I arrived at the hotel. Ian very kindly inquired among the staff at the George looking for a charger for my Blackberry but it seems I had an older version that was not compatible with those he found.
Undaunted but recognising my predicament Ian then said that he thought he might have a compatible computer adapter at home and that he would drop it off for me the following morning before I left for my next hearing, in Norwich. To be honest I first thought that it would be unlikely to coordinate a meeting particularly as he appeared to be working late that evening. How wrong I was! The morning receptionist had the cable there ready for me, as dropped off early by Ian.
She promptly proceeded to get my 'phone charging for me and my bacon was saved!
What can I say? I was going to put some cash aside for Ian but I decided that a recommendation might yield higher long-term interest??
I discovered the delights of BWH whilst on holiday in New England last Autumn. I've used them ever since on business and privately and have yet to be disappointed.
Please pass on my heartfelt thanks and best wishes to Ian.
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- Also Known As:
- Best Western Norwich
- Norwich Best Western