i have attended this restaurant several times and though the food and ambience is good they staff simply cannot cope. My September experience was the worst yet (and my last): i was dinning between two Proms at the next door Albert Hall and from booking the table to arriving in the restaurant told everyone that i had less than 90 minutes to order and eat which i was reassured wouldn't be a problem. there were too few staff in the restaurant and the priority appeared to be burger order for the bar next door. in the end we had to leave before our main course arrived or we wouldn't have been in time for the start of the concert. i complained in writing to the Manager the next day and have yet to receive a reply.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.